Industry Update
Supplier News28 September 2010

The prestigious Beau Rivage Hotel sets new in-room standard with Quadriga

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As part of a major refurbishment project, the luxury Beau Rivage Hotel in Neuchâtel, Switzerland, is installing Quadriga's Sensiq guest communications portal, as part of ongoing plans to differentiate itself from local competitors and reinforce its ultimate five star guest experience.

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The prestigious hotel will be the first in Switzerland to use Sensiq to promote services and special offers directly to guests in all 66 rooms, via the television.

Thomas Maechler, general manager and owner of the Beau Rivage, explains: "Maintaining our image as a luxurious and leading edge hotel is extremely important. By being the first hotel in Switzerland to implement the Sensiq solution, it means we are able to provide guests with something truly unique. I believe that the refurbishment and installation of Sensiq will have a significant impact on guest loyalty and repeat business."

Through Sensiq guests will have access to a wealth of relevant content about the area and the facilities within the hotel, including information on its recently refurbished O'Terroirs gourmet restaurant and luxurious spa. Guests will also be able to use the internet via the portal to access their emails, providing a relaxed, home-away-from-home experience.

"Guests are looking for a special experience, and I believe that Sensiq will help us to achieve this. For me it is the equivalent of the iPhone for the hospitality industry. Its interface is simple to navigate and encourages users to explore the services available, both in the hotel and the local area, which will increase new revenue opportunities," adds Maechler.

Marc Budie, technology director at Quadriga, concludes: "The Beau Rivage hotel has been a Quadriga customer for over 15 years and we are delighted to have the opportunity to continue to work with them in delivering Sensiq, our third generation digital solution. The technology upgrade will allow Mr Maechler to provide the ultimate guest experience and reinforce the reputation of this wonderful property on the shores of Lake Geneva, whilst generating additional revenue opportunities for the hotel."

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About Quadriga

Quadriga is a guest technology managed service provider with 275 employees operating in the key strategic geographies of North America, Europe, the Middle East and Africa, supporting more than 300,000 guest rooms. At Quadriga, our success is driven and underpinned by our ability to react with speed and agility to client and market needs to enable us to truly realise our values of empowerment, trusting partnerships, customer excellence, entrepreneurship and ownership.

Through an ever-growing portfolio of products, services and content, proprietary to Quadriga or via 'best-in-class' partners, Quadriga provides customers with the flexibility and reassurance that they can obtain a complete and relevant technology solution that meets their business revenue, guest satisfaction and operational efficiency targets, all from a single, global partner.

Quadriga's range of TV and mobile communications platforms, easy-to-use guest Internet solutions, network management, consultancy and delivery services and multimedia content means it can work with its customers to converge today's disparate technologies to create a technology ecosystem that delivers unequalled guest service and hotel operational efficiency.

As the hospitality sector expands globally, Quadriga's global footprint extends across North America, Europe, the Middle East and Africa. This is being achieved through a combination of Quadriga's own operations and a distribution model into selected countries and territories.

The company will continue to leverage its capabilities, its partnerships and deep knowledge of the hospitality sector to create solutions that harness the latest technologies and meet ever evolving customer needs and guest expectations.

For more details on the company visit: www.quadriga.com

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Kate Jones
Phone: +44 (0)118 988 2992
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