Industry Update
Supplier News 4 December 2012

Technology Integration Between SAI / INNCOM Has Hoteliers Seeing 'Green'

When combined, SynergyMMS from System Associates Inc. and INNcontrol3 from INNCOM are improving guestroom automation, operational efficiency, guest comfort and more...

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Systems Associates, Inc.

What do you get when you combine the SynergyMMS mobile maintenance management system from Systems Associates Inc. with the INNcontrol™ 3 system from INNCOM? A connection between guestroom automation and operational efficiency that results in a hotel's ability to use energy wisely, not wastefully. An environment that enables guests to rest comfortably while hotels run at their highest levels of customer satisfaction and operational efficiency. And, a way to anticipate guest issues before they escalate, performing preventive maintenance and distributing work orders throughout the property. This collaborative effort between SAI and INNCOM is proving to enhance each other's functionality to the benefit of each hotel.

SynergyMMS is a Software as a Service (SaaS) solution designed to enhance asset life and longevity by creating "synergy" between front office, engineering and housekeeping staff for enhanced workflow and communications. INNcontrol™ 3 is a powerful, client-server application that provides a robust communications solution for properties with INNCOM's Energy Management and Integrated Room Automation Systems (IRAS). It delivers innovative room monitoring and control capabilities and provides efficient information presentation to staff and management. Combined, the two systems enhance each other's functionally for the overall benefit of each property.

"Hotels that invest in energy-management and preventive maintenance solutions such as INNcontrol™ and SynergyMMS are lightyears ahead of their competition when it comes to ensuring peak performance of equipment, monitoring and reporting of alarms and room automation system events, and displaying energy savings month over month," said John Clark, SAI director of sales and marketing. "Together, SAI and INNCOM are helping engineers and maintenance staff better track and report equipment run time, which in turn helps in a property's preventive maintenance processes, as well as tracking the energy savings being achieved."

The common belief is that optimal energy savings only needs a property-management system interface. While exchanging critical guest data through a PMS is an important means for effective energy management, hotels have discovered that to attain maximum efficiency and visibility, interfacing INNcontrol™ 3 software with systems such as SynergyMMS provide far more operational efficiencies.

"The intelligent use of both INNCOM drivers and third-party software products such as SAI's SynergyMMS solution are increasing the quality, reliability and productive use of the solutions we provide," said John Tavares, INNCOM Vice President, Sales & Marketing. "Collection and exchange of necessary data is vital to any hotel's overall operation. It also makes a huge difference in whether hotel employees spend their time eliminating potential problems or running in constant crisis mode. This is where the collaboration of systems like SynergyMMS and INNcontrol™ 3 are making a significant contribution."

Like SynergyMMS, INNcontrol™ 3 provides real time monitoring concerning matters from the guestroom such as HVAC performance, humidity levels, target temperatures, guest requests and occupancy status. When something is wrong, it gets immediately detected, then deployed, so that corrective action can take place before it reaches the guest's attention or requires costly emergency repairs throughout the hotel.

"When INNcontrol™ 3 is combined with SynergyMMS, maintenance management takes an even broader step by reaching the furthest points of the guestroom," Tavares said. "This all takes place while energy is being used wisely and not wasted, while the guest is kept very comfortable, satisfied, and while the property runs at its highest level of guest satisfaction and operational efficiency."

For more information on SynergyMMS, visit For details on Systems Associates Inc., visit, or call 419-354- 3900. For more information on INNCOM and its products and services, please visit the company Web site at

About INNCOM International Inc.

Founded in 1986, INNCOM develops, manufactures, and markets integrated room automation systems for the global hospitality industry. The company's product line ranges from programmable digital thermostats to fully integrated energy management, lighting control and communication systems. All INNCOM products are designed to enhance guest comfort, safety and satisfaction while increasing bottom line profits for property owners. INNCOM systems are installed in more than 800,000 guestrooms in hotels in 42 countries. For more information, visit

About Systems Associates Inc.

Systems Associates Inc. is a developer of software and hardware solutions for Maintenance and Energy Management in the hospitality, education, government, commercial real estate and retail markets. Operating in the cloud, our enterprise solutions give our customers global access to our technologies. CONTROLIQ is an enterprise solution for Heating, Ventilating and Cooling (HVAC), lighting, irrigation and other building systems. SynergyMMS improves the condition of a property by creating "synergy" between the various departments involved in the maintenance process thereby increasing the productivity of staff and the longevity of assets. For more information on SAI and/or its CONTROLIQ and SynergyMMS solutions, visit,, and respectively, or call 1-800-433-9855.

David Codding
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