Concorde Hotels & Resorts Selects Quadriga As Its New Partner For HSIA And In-Room Entertainment Services For Its Entire European Estate
Quadriga, the leading provider of technology solutions to the global hospitality industry, has been selected by luxury Concorde Hotels & Resorts to deliver integrated hotel technologies, including in-room entertainment services, High Speed Internet Access and High Definition TV programming in all of its properties across Europe. The agreement includes the provision of Quadriga's 3rd generation IPTV-based guest communications platform, Sensiq, its digital mobile platform Qvalet, flexible wired and WiFi Qconnect Internet services, and a wide range of LED TVs from leading brands.
For Concorde Hotels & Resorts, a global hospitality company and part of Groupe du Louvre, it was essential to find a partner with the right vision and expertise in order to evolve with Concorde's own business and guest needs. This required a technology partner who has the ability to provide a flexible and future-proof technology solution. Core to Concorde's requirements was state-of-the-art in-room guest entertainment and technology to support their overall brand proposition and to build competitive advantage.
Marius Bessarion, Purchasing Manager, Concorde Hotels & Resorts comments, "Throughout our selection process we were focused on finding a partner who could provide us now, and in the future, with the appropriate guest technology solution to support our unique, luxury brand proposition. Also, we were looking to adopt the latest technology, which would enable each hotel to promote its services and special offers directly to guests, via the in-room TV as well as via their personal mobile devices."
Quadriga's Sensiq guest communications solution will enable Concorde properties to deliver an intuitive TV guest experience and a wide range of tailored and relevant multi-media content. It will also provide a powerful sales and promotional channel, specifically with its 'Direct2Guest' feature, which enables the delivery of high impact marketing and advertising campaigns to targeted guests. Furthermore, with Quadriga's Qvalet mobile service, guests will be able to interact with their hotel before, during and after their stay, to view valuable information, make bookings and reservations, and purchase products and services via their personal mobile devices.
"Sensiq's powerful TV guest experience and exciting promotional features, combined with the opportunities presented to us by the Qvalet mobile capability – and further complemented by a range of flexible guest Internet connectivity options, meant that Quadriga was the clear partner of choice for us," continues Marius Bessarion. "This was further reinforced with a demonstration of Quadriga's new 'Personal Media Network™ (PMN™) at the recent Equip'hotel in Paris, which was awarded the most innovative technology solution at the show."
Roger Taylor, Quadriga's CEO comments, "Concorde Hotels & Resorts is synonymous with luxury, style and heritage. We are delighted to be selected by such an illustrious group of hotels and resorts as their partner, and are confident that our market-leading range of innovative hospitality technology solutions will ensure that they can achieve their business goals, today and into the future. We are progressing with installations initially in the Concorde Berlin, extending to multiple Concorde properties across France and Europe over the next two years."
About Quadriga
Quadriga is a guest technology managed service provider with 275 employees operating in the key strategic geographies of North America, Europe, the Middle East and Africa, supporting more than 300,000 guest rooms. At Quadriga, our success is driven and underpinned by our ability to react with speed and agility to client and market needs to enable us to truly realise our values of empowerment, trusting partnerships, customer excellence, entrepreneurship and ownership.
Through an ever-growing portfolio of products, services and content, proprietary to Quadriga or via 'best-in-class' partners, Quadriga provides customers with the flexibility and reassurance that they can obtain a complete and relevant technology solution that meets their business revenue, guest satisfaction and operational efficiency targets, all from a single, global partner.
Quadriga's range of TV and mobile communications platforms, easy-to-use guest Internet solutions, network management, consultancy and delivery services and multimedia content means it can work with its customers to converge today's disparate technologies to create a technology ecosystem that delivers unequalled guest service and hotel operational efficiency.
As the hospitality sector expands globally, Quadriga's global footprint extends across North America, Europe, the Middle East and Africa. This is being achieved through a combination of Quadriga's own operations and a distribution model into selected countries and territories.
The company will continue to leverage its capabilities, its partnerships and deep knowledge of the hospitality sector to create solutions that harness the latest technologies and meet ever evolving customer needs and guest expectations.
For more details on the company visit: www.quadriga.com
Vicky Daniels
Group Marketing Manager
+44 (0) 118 916 7181
