protel Survey: Happy Guests are Loyal Guests
protel’s new cloud-based survey tool helps hoteliers measure guest satisfaction
This insight is only useful if hoteliers first understand what their guests actually expect of their stay. The simplest and most reliable way to find this out is to ask them. protel Survey lets hoteliers contact their guests individually even before they arrive to find out what they consider particularly important for their stay. If a favourite drink is already waiting upon arrival for example, guests are likely to feel right at home the moment they enter their room. And since the needs and wishes of guests are constantly changing, the answers they provide also help hoteliers create new offers and provide the right service at exactly the right time.
As a hybrid Cloud solution, the combination of property management systems (PMS) protel SPE or MPE and protel Survey allows hoteliers to create a personal message and evaluate the individual survey answers quickly and easily. The survey tool retrieves guest information from the protel database, sends the guest an SMS or e-mail inviting them to complete the survey, and subsequently stores the answers in the protel guest profile. When a guest arrives, these answers are just a mouse click away. The entire survey evaluation can be accessed at any time in the Cloud. This efficient integration of the protel Survey cloud module into the protel hotel software turns one satisfied guest into many new guests.
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service solutions exclusively for the hospitality industry. The consistent focus on the needs of this industry makes protel one of the most successful providers of advanced hotel management systems. Whatever the requirements, whether installed on-site, web-based "in the Cloud" or as a hybrid solution, protel"s flexible and scalable software solutions cover the full industry spectrum, from small independent hotels to global hotel chains. In over 80 countries, hotels and hotel management schools around the world attest to protel"s high-level expertise and reliability, a third of them using protel Cloud Solutions.
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