Completely satisfied, every need met – every guest enjoys reminiscing about a great hotel experience. But as a hotelier, how can you know what your guests expect if you don't ask? protel Survey, the new cloud-based guest survey tool by protel hotelsoftware, is an intuitive tool designed to help hoteliers understand wants and needs of their guests.

The best advertisement any hotelier could ask for is accolades from satisfied guests. Hotel reviews, especially those posted on the Internet, have become an important booking criterion for many travellers. A good review from one guest can positively influence the hotel choice made by other travellers. Guest satisfaction can even pay off before their stay has ended: Guests who are enjoying their stay are more likely to take advantage of other hotel amenities such as the restaurant or spa, which in turn increases hotel revenue. Returning guests and those who make recommendations are an added bonus for the hotel.

This insight is only useful if hoteliers first understand what their guests actually expect of their stay. The simplest and most reliable way to find this out is to ask them. protel Survey lets hoteliers contact their guests individually even before they arrive to find out what they consider particularly important for their stay. If a favourite drink is already waiting upon arrival for example, guests are likely to feel right at home the moment they enter their room. And since the needs and wishes of guests are constantly changing, the answers they provide also help hoteliers create new offers and provide the right service at exactly the right time.

As a hybrid Cloud solution, the combination of property management systems (PMS) protel SPE or MPE and protel Survey allows hoteliers to create a personal message and evaluate the individual survey answers quickly and easily. The survey tool retrieves guest information from the protel database, sends the guest an SMS or e-mail inviting them to complete the survey, and subsequently stores the answers in the protel guest profile. When a guest arrives, these answers are just a mouse click away. The entire survey evaluation can be accessed at any time in the Cloud. This efficient integration of the protel Survey cloud module into the protel hotel software turns one satisfied guest into many new guests.

  

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About protel | Hotel software made in Germany

protel solutions form a robust technology stack for all hotel business types, with a worldwide team of local partners to support it. The ground-breaking app store, accessible directly via the protel PMS, has rapidly changed the way hotels and their technology vendors do business. Formed 27 years ago in Dortmund, Germany, shaped by one of the world's most dynamic overseas investment markets, the beating heart of this modern software company serves only hospitality. The first cloud-native PMS and apps went live in 2009, and two consecutive Olympic villages – "the largest hotels on Earth "- were built on protel. Operations expanded internationally to over 90 countries, leading to branch offices in Dubai, Vienna, and Atlanta. More than 14,000 hotels worldwide choose to power their business with protel. Continuing to influence the technological change within the hospitality industry, protel speaks excellent hotel. Talk to us today. www.protel.net

Isabelle Middeke
Technical and Corporate Communication
+49 231 915 930

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