The Latest Hotel Comfort: Customized Mattresses
The program, which is expected to be available at all Four Seasons hotels by 2016, comes in response to a survey the hotel company commissioned. The survey found that about half of all hotel guests like medium firmness, 28% preferred extra firm and 14% liked soft mattresses.
Under the new program, guests can choose from three mattress tops that vary in firmness. Guests can request the firmness they want when they check in and returning guests will find their favorite mattress top already in their room.