Hotel guests can officially stop feeling guilty for taking the last of the mini toiletries from their guest rooms – actually, everyone's doing it. According to a recent study by Hilton*, 73 percent of American travelers admit to taking hotel toiletries, and many have found creative reasons to use them after their stay, such as washing make-up brushes or polishing their shoes. Given this, and the fact that more than half (52 percent) of American travelers love in-room toiletries so much that they use everything available, Hilton has refreshed its in-room toiletries across several of its hotel brands, globally. This includes Hilton Hotels & Resorts, Conrad Hotels & Resorts, DoubleTree by Hilton, Embassy Suites Hotels, Hilton Garden Inn, Hampton Hotels, Homewood Suites by Hilton and Home2 Suites by Hilton.

"To date, we have recycled nearly 600,000 pounds of soap, converting them into more than 1 million new bars - a win-win for our waste reduction efforts and communities in need."

Survey Says: Hotel Bath Product Use Uncovered

Once Americans have the goods, they are used for a number of different reasons:

  • Poised and Polished: Fifty-four percent of business travelers have used hotel toiletries to clean their shoes before a meeting or event, while more than a third (39 percent) of millennials have used them to remove stains.
  • The Art of Re-Gifting: As the holiday season is approaching, 10 percent of Americans confess that they have given away amenities as a present.
  • Repurpose and Recycle: Nearly 1 in 5 American travelers re-purpose the hotel toiletries they've taken when hosting overnight guests in their home.

In addition, the findings revealed interesting consumer behaviors:

  • The Law of Liquids: Sixty-seven percent of American travelers feel lighter and faster when flying, carrying on their bags in anticipation of utilizing hotel in-room bath products.
  • Cart Burglars: Millennials are significantly more likely (31 percent) to take hotel toiletries from the housekeeping cart than those that are 55 and older (13 percent).
  • Men's Choice: More than half (55 percent) of men admit to taking the body lotion home, with 1 in 5 also taking the shower cap.

"We understand the importance of quality toiletries in ensuring guests stay revitalized during - and after - their travels," said Chris Naylor, vice president, brand operations, Hilton Worldwide. "The refresh of these bathroom products is part of our commitment to enhancing the overall travel experience, leaving our guests fresh and ready for their next adventure."

However, guests should not feel guilty if they don't pinch the hotel bath amenities – they will still be put to good use.

"Our comprehensive soap and amenity recycling programming has allowed us to repurpose soap from our hotels and convert them into new bars," said Jennifer Silberman, vice president of corporate responsibility, Hilton Worldwide. "To date, we have recycled nearly 600,000 pounds of soap, converting them into more than 1 million new bars - a win-win for our waste reduction efforts and communities in need."

To continue providing products that guests find value in, Hilton has made the following updates to its in-room bath product lines:

  • Hilton Hotels & Resorts
    worked with Peter Thomas Roth to unveil two new deluxe travel sizes – Peter Thomas Roth Mega-Rich™ Body Cleanser available in select and upgraded guest rooms and an improved Peter Thomas Roth Mega-Rich™ Shampoo Formula.
  • Conrad Hotels & Resorts launched a new extensive line of bath amenities tailored specifically to male guests, Refinery. This line features a hair and body wash, moisture boost soap, revitalizing moisturizer, shave gel and aftershave balm.
  • DoubleTree by Hilton is currently rolling out Aroma Actives, from London-based Aromatherapy Associates. The all-new, natural skin and body care line includes body wash, lotion, shampoo and conditioner, and is rich in natural ingredients and essential oils, helping to enhance the circulation and boost the radiance and health of the skin.
  • Embassy Suites Hotels partnered with Giovanni Cosmetics throughout their hotels. The line features 50:50 Balanced™ shampoo and conditioner, CLEANSE™ moisturizing body wash, HYDRATE™ body lotion and BATHE™ moisturizing body bar.
  • Hilton Garden Inn, Hampton Hotels, Homewood Suites by Hilton and Home2 Suites by Hilton worked with the number one recommended dermatologist brand worldwide, Neutrogena. Made from 98.5 percent naturally derived ingredients, Neutrogena is formulated to provide quality products for skin and hair, keeping guests revitalized throughout their stay.

*The Hilton survey was conducted by Edelman Berland among 1,002 total men and women (U.S. census representatives over 18 years of age) who have stayed overnight in a hotel at least once in the past six months, using a five minute online survey between October 10-15, 2014. The margin of error (MOE) for the audience (n=1,002) is + 3.1 percent at the 95 percent confidence level.

About Hilton

Hilton (NYSE: HLT) is a leading global hospitality company with a portfolio of 18 world-class brands comprising more than 6,800 properties and more than 1 million rooms, in 122 countries and territories. Dedicated to fulfilling its founding vision to fill the earth with the light and warmth of hospitality, Hilton has welcomed more than 3 billion guests in its more than 100-year history, earned a top spot on the 2021 World's Best Workplaces list and been recognized as a global leader on the Dow Jones Sustainability Indices for five consecutive years. In 2021, in addition to opening more than one hotel a day, Hilton introduced several industry-leading technology enhancements to improve the guest experience, including Digital Key Share, automated complimentary room upgrades and the ability to book confirmed connecting rooms. Through the award-winning guest loyalty program Hilton Honors, the nearly 128 million members who book directly with Hilton can earn Points for hotel stays and experiences money can't buy. With the free Hilton Honors app, guests can book their stay, select their room, check in, unlock their door with a Digital Key and check out, all from their smartphone. Visit newsroom.hilton.com for more information, and connect with Hilton on Facebook, Twitter, LinkedIn, Instagram and YouTube.