Grand Sierra Resort and Casino Expands Use of Agilysys Solutions to Enhance Efficiency and Service
Resort Implements rGuest® Seat for Improved Restaurant Table Management, rGuest® Pay for Secure Payment
"The Agilysys solutions are ideally suited to our needs," said Rod Luck, senior vice president of IT at Grand Sierra Resort and Casino. "rGuest Seat will allow us to personalize our engagement with diners to drive repeat business, while rGuest Pay will protect sensitive cardholder information. Implementing these systems will help us boost efficiency across our many dining and retail venues, capitalize on revenue opportunities and provide excellent guest service."
rGuest Seat is a comprehensive reservation, table and wait list management solution that streamlines operations and enables restaurants to provide superior guest service. Built on open industry standards, the flexible solution can reside on a fixed terminal or operate on a mobile tablet, so that servers can greet guests and easily move around the restaurant to update table status. rGuest Seat provides diner details and preferences to the host and serving staff, allowing the restaurant to own guest information from start to finish and provide a customized dining experience. In addition, automated wait list management ensures that guests receive accurate wait time estimates and easy notifications of seating availability. An online reservation widget, which allows guests to book reservations from the hotel website, offers a variety of customized options, such as special menus and seating areas.
rGuest Pay is the Agilysys payment gateway that enables complete and secure payment processing. It leverages one of the only payment offerings that includes: validated Point-to-Point Encryption (P2PE), which reduces the potential for malicious hacking and fraud; a Payment Information Proxy (PIP) that secures data arriving via e-commerce interfaces; robust tokenization, which eliminates storage of cardholder data; and a full range of fixed and mobile EMV-ready payment devices that ensure compliance with new card security regulations. rGuest Pay integrates with any POS or PMS product and offers fixed and predictable costs with flat monthly rates and no volume tiers.
"Grand Sierra is a leader when it comes to using technology, and we are thrilled the property is expanding its partnership with us," said Jim Walker, senior vice president of global revenue at Agilysys. "rGuest Seat and rGuest Pay are powerful applications that address some of the top concerns of large casino hotels – convenience, speed of service and security. Together, these systems will enable Grand Sierra to streamline efficiency, protect guests' financial data and minimize their own operational risk. More importantly, the solutions will help the property create lasting connections with guests, which will increase loyalty and repeat business.
Located in the heart of the Reno-Tahoe region, Grand Sierra Resort and Casino is a destination getaway, featuring 2,000 luxurious rooms and suites, 11 restaurants, 10 bars and lounges and an 80,000-square-foot casino. The property also includes a fitness center, luxury spa, bowling alley, cinema, aqua golf driving range, several retail shops and more than 200,000 square feet of meeting space. LEX Nightclub, the hotel's 25,000-square-foot entertainment venue, features three bars, 33 VIP tables and an adult indoor pool. Grand Sierra Resort and Casino has been named 'Best Hotel' in Reno two years in a row by Casino Player magazine.
Director of Marketing
Agilysys is a leading technology company that provides innovative point-of-sale, property management, inventory and procurement, workforce management, analytics, document management and mobile and wireless solutions and services to the hospitality industry. The company's solutions and services allow property managers to better connect, interact and transact with their customers by streamlining operations, improving efficiency, increasing guest recruitment and wallet share, and enhancing the guest experience. Agilysys serves four major market sectors: Gaming, both corporate and tribal; Hotels, Resorts and Cruise; Foodservice Management; and Restaurants, Universities, Stadia and Healthcare. Agilysys operates throughout North America, Europe and Asia, with corporate services located in Alpharetta, GA. For more information, visit www.agilysys.com.