Industry Update
Press Release17 August 2017

Hyatt decides to keep hotel listings on Expedia

It was widely reported at the beginning of the summer that the hotel giant had threatened to pull their brands from the booking platform

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Hyatt Hotels has settled their disagreement with online booking agent Expedia. It was widely reported at the beginning of the summer that the hotel giant had threatened to pull their brands from the booking platform amid a row over the colossal fees that Expedia charges to have guests book rooms in Hyatt hotels through the site. Hyatt said they were going to leave the site and take all of their brands with them if Expedia didn't agree to cut their commission considerably by July 31st. Hyatt's position will no doubt set a precedent for other brands and hotel chains who are also dissatisfied with the losses they incur by clients booking through platforms such as Expedia, who charge between 15 and 20 percent for the service.


The number of online travel agents, or OTAs, is growing all the time, and hotels are becoming beholden to them to garner more bookings, as people will often use generic search sites such as Expedia or to book hotel stays rather than going straight to the hotel themselves. Many hotel chains are trying to claw back direct bookings by offering discounts and promotions if guests book directly through their sites, and by partnering with proprietary booking engines who have a more tailored approach to matching clients with their desired hotel, although this is often more popular with boutique hotels than bigger, established brands.

OTAs have such a big share of the market that hotel brands often lose the battle. InterContinental Group famously left Expedia in 2004, only to go back after the recession when hotel stays were decreasing significantly. Hyatt, however, have been able to reach an agreement with Expedia, a spokesperson for the group saying, "We've had productive discussions with Expedia and have agreed in principle on terms that address our concerns about distribution costs and flexibility. We expect that Hyatt hotels will continue to be distributed on Expedia platforms without disruption." Hyatt will continue to be listed on,, Hotwire, Orbitz and Travelocity, all of which are operated by Expedia.

Hyatt Hotels has the following projects under construction:

Grand Hyatt San Francisco International Airport

351 soundproofed guest rooms (including 21 suites)
Direct connectivity to AirTrain Station
15,200 square feet of net meeting space (excluding pre-function areas)
90-seat three-meal restaurant

Park Hyatt Marrakech

Al Maaden Development is designed to offer guests and residents luxurious rooms in a dramatic setting with a view of the Atlas Mountains. Amenities include a resort center, Park Hyatt meeting residences, specialty restaurant, luxury spa, private villas, and an artist's medina.

Hyatt Burny Vladivostok

Hyatt Burny Vladivostok located on the western coast of Vladivostok at Cape Burny has spacious guestrooms including several elegant suites. Contemporary guestrooms range in size from 40- to 160-square meters.

More information on Hyatt Hotels can be found onTOPHOTELPROJECTS, the specialized service provider in the exchange of cutting-edge information of hotel construction in the international hospitality industry.

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Upscale on a more intimate scale. With restaurants and gathering spaces geared toward the individual traveler, Hyatt hotels are properties designed with contemporary flair to serve discerning business and leisure travelers who seek well- appointed guest rooms and convenient access to business districts, airports or leisure attractions.
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Jule Grass
Marketing Manager
Phone: +49 4261 4140 309
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