Package holiday changes to benefit millions of travelers - independent.co.uk
The new EU Package Travel Directive, which came into force last weekend, confers travellers with all the consumer protection that traditional package holidays have always provided. For bookings from that date, online travel agents must take responsibility for each aspect of a holiday they sell in a single transaction. The new rules widen the definition of a package holiday, making many more travel firms take responsibility for sorting out any problems. If the outbound flight is cancelled or severely delayed, or if the hotel is below the promised standard, the travel firm must address the problem and provide a refund if appropriate.