How To Automate Your Business Tasks
The opportunity of automation in the vacation rental industry is enormous and can help compliment the companies' activities by reducing the time spent manually attending tasks. Due to a larger demand of holiday apartments, automating business activity in this area is indeed indispensable.
Business management is constantly evolving and now, more than ever, agencies want to save time and resources when dealing with repetitive tasks, while ensuring that their actions have a positive value for potential guests.
It means technological solutions should work in two ways: to optimise the time dedicated for their implementation and to bring excellent quality in improving the company's customer service. It is relevant that holiday rental agencies know how complex the management is and how increasingly important impact automation has on future bookings.
Tech-enabled flexible business tool
To continue innovating and transforming the agency's business, they need to utilise several tools within their vacation rental software. These will assist with many aspects of the daily management and organise protocols automatically. Solutions offered by Avantio are created exclusively for professionals who want to increase their efficiency and productivity. That's where Harmony comes in.
This tool provided by Avantio allows you to automate processes and workflows, without losing the personalisation. It combines different key features, one of them being the ability to add tags, which enables you to filter reservations, guest profiles, properties or even the owners themselves. Harmony lets you create templates to send automatic booking confirmations or set up a task to remind the tourist that there is a payment due to be made, or even provide them with automated payment instructions. The flexible business automation tool was designed to manage all the communication process towards the tourist and the property owners.
By using Harmony, agencies can keep communication with guests organised, anticipate questions and prepare templates to respond accurately to inquiries. It improves the customer experience and increases customer loyalty.
The solution keeps owners up-to-date with the incoming bookings for each accommodation. The management of this is easy and fully-based on automation.
The interactive Providers' Intranet
Speaking about management, what about professional agencies who use external providers or internal employees to undertake vacation rental property services? Avantio developed a powerful tool which is fully responsive and accessible from any device - the Provider's Intranet. The aim is simple: to give providers access to the VRMS and let them handle the administration of their tasks.
Holiday rental agencies do not have to worry about security, as it is password protected and provides them with relevant real-time information. Vacation rental agencies can control and review provider's work, assign different tasks, change the status levels of the activities performed, add comments to the reservations and much, much more. Cleaning companies, florists, cot providers and other service providers will not have access to information regarding bookings and clients as this information is confidential.
Enhance Vacation Rental Guest Experience
As communication with guests has a huge impact on future bookings, agencies can stay one step ahead of competitors by exploring the Guest Area and its technical capabilities. The tool provided by Avantio adds extra value to the contact between the property manager and the tourist. Smooth communication and a customer-focused intuitive interface are its most important features.
The travel experience starts with the preparations to rent a holiday home. That is why offering guests their own page where their reservations can be managed is so important. House rules, key collection instructions and recommendations on what they can do in the area once they arrive - these are some of the available features. As the industry is constantly changing, there are new challenges faced by the agencies, property managers and above all the technology providers who have to stay ahead of the evolving business.
That is why Avantio is focused on the development and constant improvement, accommodating the growing needs of agencies and property managers. We will continue to innovate the business providing a 360º solution for the management, sales and promotion of holiday rental listings.
About Avantio
Avantio vacation rental software is a leading global provider of vacation rental management software solutions, with a broad customer base around the world. Founded in Valencia, Spain, Avantio is known for its innovation and commitment to excellence in the vacation rental industry.
