Industry Update
Press Release27 May 2020

InTown Suites and Uptown Suites Announce Expanded "Triple Checked Clean" Process

Setting A Higher Cleaning Standard For Extended Stay Hotels

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InTown Suites

InTown Suites, one of the country's largest extended stay hotel company, has always prioritized room cleanliness through its "Triple Checked Clean" process.


Established years before COVID-19, the Triple Checked Clean process has recently been expanded to implement additional guidelines and procedures recommended by the CDC.

Now, more than ever, the safety and well-being of our guests is our top priority. That's why we are partnering with Procter & Gamble Professional to use professional cleaning and disinfecting products from brands you trust. Once rooms are cleaned & disinfected, the team performs an additional sanitation of commonly used surfaces, from light switches to door handles. Lastly, the room is checked by three different team members who inspect the room individually to ensure the highest cleaning standards are upheld.

The company has increased its sanitizing schedule in common areas such as elevators, guest laundry room and other frequently touched surfaces in the lobby (door handles, elevator & vending machine buttons, EMV pads, etc.) to help combat COVID-19. The Front Desk has a protective divider and hand sanitizers have been placed in the lobby for guest use. Front Desk access is limited to one guest at a time and all staff members are required to wear a face mask and gloves. To further support social distancing on premise, the company upgraded its online payment portal to allow a guest to communicate directly with the hotel manager via text message.

These additional steps help set a new standard for cleanliness in the extended stay hotel market, while continuing to offer the best extended stay value.

"In an effort to protect our guests and staff, we are taking precautions as recommended by the CDC. All our properties are company owned making it easier for us to implement and monitor these safety measures. Our staff are well trained and are committed to ensuring guests have a clean and healthy environment for their stay. In addition, many of our properties have renovated suites to further guarantee a memorable extended-stay," said Ash Kapur, President & CEO for InTown Suites.

All locations remain open to serve guests for both short and long-term stays. Our suites are designed for extended comfort and include in-room kitchens with a full-size refrigerator, two burner stove top, and microwave. Browse almost 200 extended stay locations here.

About InTown Suites & Uptown Suites

With 196 locations in 22 states, InTown Suites and Uptown Suites are America's largest wholly owned economy extended stay brands. InTown Suites has been providing outstanding value to guests for decades, always delivering an exceptional experience. Uptown Suites is the newest way to extended stay with eight properties across the country. Both brands are trademarks of Sleep Specialty Management and InTown Suites Management.

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InTown Suites

InTown Suites is the nationwide leader in providing an alternative to extended stay hotels and short-term housing, offering accommodations that are affordable, comfortable, flexible, and convenient. InTown Suites is the largest economy extended stay in America, with 135 locations in 21 states—and growing.
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