Industry Update
Supplier News27 October 2020

Radisson’s Country Inn & Suites and Park Inn Albany Locations Partner With Hotel Internet Services to Adopt Latest in Guest Wi-Fi Technology

Georgia-based hotels prioritize ability to meet guest demands for high-speed internet access by leveraging expertise of industry’s leading network provider.

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ALBANY, Ga. - Hotel Internet Services (HIS), a full-service provider of internet services and solutions for the hospitality industry, has been credited with significantly enhancing the quality and speed of guest Wi-Fi services at both the Country Inn & Suites by Radisson, Albany, and Park Inn by Radisson, Albany. Located in Albany, Georgia, the two Radisson-branded properties are now able to benefit from the implementation of advanced network technology capable of simultaneously catering to a multitude of high-powered guest devices while ensuring that virtually any type online guest activity is always a seamless experience.

Previously experiencing issues related to slow internet speeds and dropped connections that are common throughout the industry and that often lead to a considerable reduction in guest satisfaction, leadership for both properties determined that an upgrade of Wi-Fi network infrastructure was needed as the hotel locations were already paying for a high-speed internet service. After Identifying Hotel Internet Services as a Radisson approved vendor, the hotels utilized the company's industry-specific expertise to establish that existing legacy network hardware was creating a bandwidth bottleneck which was the main cause behind lagging performance, while outdated access point equipment was responsible for weak signal connections throughout both locations. To overcome these challenges, HIS formulated a cost-effective network upgrade plan that included the strategic re-wiring of Ethernet cabling and installation of the latest in Ruckus access point technology within areas that would ensure strong and broad Wi-Fi signal coverage. Since undergoing HIS' swift and seamless network upgrade process, both properties now significantly report a complete turnaround in guest Wi-Fi service quality, with fast and reliable speeds available throughout all onsite areas and with performance complaints becoming virtually non-existent.

"Each of our properties acknowledge the importance that today's guests place on being able to instantly obtain a high-performance Wi-Fi experience from the moment that they arrive, so we knew that we had to work with the industry's leading experts to address this vital need and HIS lived up to every single one of our expectations," said Navin Patel, Manager at Global SCR which oversees Country Inn & Suites by Radisson, Albany, and Park Inn by Radisson, Albany. "From initial surveying of our locations to formulating a strategy and ultimately implementing an effective solution, it was always clear that HIS understood precisely how to best proceed and we are fully confident in their ability to ensure that our guests continue receive the highest level of satisfaction."

In making its 24/7 support services available to guests staying at either hotel, HIS is also able to ensure that any troubleshooting issue can be swiftly resolved before it has an opportunity to negatively affect online experiences while alleviating onsite employees from having to oversee another area of responsibility. Such services include instant assistance with enabling VPN connections, configuring Wi-Fi driver cards, addressing any login difficulties and much more.

For more information about the full range of technology solutions available from Hotel Internet Services, please contact Gary Patrick at 866-265-7575 Ext. 705 or email [email protected].

Related Product

Hotel Wi-Fi 

HIS' Wi-Fi systems allow guests to surf the internet, send e-mail, shop online, chat with friends or the office and much more. All HIS systems and services are continuously monitored for security to ensure data protection and privacy, and are maintained by Hotel Internet Services, 24 hours a day, 365 days a year.

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About Hotel Internet Services, Inc.

Founded in 2003, Hotel Internet Services, Inc. (HIS) is a leading solution provider for secure wired and wireless Internet services, IPTV VOD Systems, BeyondTV Wireless Streaming Player, and convention services, all supported with 24/7 guest service monitoring and support. HIS provides equipment and services to casinos, hotels, resorts, military and student housing, timeshares, condos, conference centers, apartments and many other commercial venues.

HIS has deployed numerous small to large-scale facility-wide wired, wireless, and in-room entertainment solutions across the U.S. They currently maintain hundreds of properties with over 100,000 guest rooms. Based in Clearwater, Florida, and Simi Valley, California HIS maintains two offices in the U.S. For more information, please visit www.hotelwifi.com and www.beyondtv.com.

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