Top criteria to consider in post-COVID-19 hotel payments processing
All too often, hoteliers manage payments independently of the hotel’s daily and core business operations, relying mostly on disjointed payment systems.
To satisfy post COVID-19 emerging market demands and improve guest satisfaction while maintaining business operations and sustainability, hoteliers should consider payment processes as important as room availability, rates and inventory. To help you review your payment operations, Guestline takes you through the fundamental criteria to consider when choosing a new payment solution:-
Guest Preferences
Modern guests' payment preferences have changed, so hotel payment systems must address the new guests'preferences. The payment processing systems for hotels may integrate modern payment solutions like a digital wallet, pay by link, virtual cards and contactless cards, among others, plus they should allow guests to pay in any currency.
Operational Efficiency
Any future payment solution must integrate with existing software that manages business operations, (i.e., Internet Booking Engine (IBE), Channel Manager, EPoS, Property Management System (PMS), and so on) to aid in payment processing, saving staff time, making sure guest experience is smooth and that no revenue is missed.
Cash Flow
Moreover, the right hotel payments solution offers transparent rates for all transactions, Interchange, Scheme and Acquirer fees (IC++), and fast access to funds so that the hotel's cash flow is not affected by any hidden fees.
Compliance & Security
The payment gateway must be reliable, trustworthy, and safe for both customers and the hotel. Compliance and security are essential for any modern business – and hoteliers must choose a hotel payments processing provider that prevents chargebacks, easily manage refunds and adheres to current business standards like the Second Payment Services Directive (PSD2), Payment Card Industry (PCI) security, General Data Protection Regulation (GDPR), and Point to Point Encryption (P2PE).
Ongoing Relationship
It is important to select a solution that's future-proof and constantly being updated to meet the needs to today's guest and that is there when you need the most – from seamless onboarding to prompt support.
New eBook
The "Top criteria to consider in post-COVID-19 hotel payments processing" eBook details all the essential information you must know before choosing a new payment processing solution or upgrading an existing one. The pros and cons of opting for an end-to-end integrated payment solution are clearly highlighted to help you make an informed decision that will benefit your business in the long-term.
Download Guestline's 'Payment Solution Top Criteria' eBook here and get more information on Guestline's GuestPay solution here.
About Guestline
Guestline (an Access Company) provides the hospitality industry with innovative property management, guest engagement, payment and distribution software.
Since 2003, Guestline's cloud-based solutions equip any sized hotel or group with everything to successfully run the business and generate more revenue - from intuitive PMS and booking software to fully unified channel management and payment solutions.
Guestline's feature-rich portfolio includes PMS, CRS, Conference & Banqueting, Channel Manager, EPoS, Internet Booking Engine, GuestPay Payments and GuestStay Guest Experience. With over 500 integrations, Guestline offers its 3,000 clients a flexible, cost-effective, multi-functional system that allows them to stand out in an increasingly competitive marketplace.
Discover more at guestline.com
Kate Fuller
Marketing Manager
+44 1743 282300
