SANTA FE, NEW MEXICO - Travel Outlook Premium Hotel Call Center® continues its introduction of Bella™, the hotel industry’s first AI-powered voice assistant.

The difference between Bella and other voice bots such as Siri or Alexa lies in her power to more accurately understand the question being asked by a hotel guest. Bella has been programmed with a new model of Natural Language Understanding software based on human conversations, resulting in a powerful new way for her to understand what guests are requesting, and for her to provide the correct answer.

“We are encouraged by the reception Bella has received from our call center partners”, says Kimberly Berry, Director of Digital Business Development, “Bella’s ability to help to control fixed labor costs and address the challenges they are experiencing in hiring customer service staff have been apparent to them immediately.”

Programmed and deployed by hospitality contact center experts Travel Outlook, Bella can answer up to 60% of the calls being handled by the hotel’s front desk, providing an extremely affordable solution to improving guest service.

Kimberly Berry, Director of Digital Business Development at Travel Outlook— Photo by Travel OutlookKimberly Berry, Director of Digital Business Development at Travel Outlook— Photo by Travel Outlook
Kimberly Berry, Director of Digital Business Development at Travel Outlook— Photo by Travel Outlook

“Many of our clients are looking to replace their antiquated IVR systems with Bella”, says Berry. “Rather than hearing ‘press one for reservations, press two for the restaurant’, guests can hear in a pleasant human voice, ‘thank you for calling! How can I help’? Bella’s ability to transfer calls to extensions and answer most FAQs makes the experience much more enjoyable.”

Soon Bella will feature API interfaces with common hotel software platforms, and her ability to work in different languages is an added advantage. “Bella’s ability to handle calls in Japanese, Spanish, and other commonly used languages is critically important as travel resumes globally”, say Berry, “and Bella can address these needs.”

For More Information
Kimberly Berry, Director of Business Development
Travel Outlook Premium Hotel Call Center
[email protected] | Office: 800-745-9910 | Mobile: 505-364-3807
Visit us at HITEC at booth 2236 in Orlando, Florida June 27-30, 2022

About Travel Outlook Premium Hotel Call Center

Given its progressive approach to the voice channel – in terms of performance, training, transparency, testing and the tools used to measure performance – Travel Outlook Premium Hotel Call Center has become the premier voice reservations team in hospitality. Travel Outlook’s valued client list includes Viceroy Hotel Group, Curator, Outrigger, KSL Resorts, Proper Hospitality Group, Pacific Hospitality Group, Highgate Hotels, Atlantis, The Irvine Company, Catalina Island, and many others. Travel Outlook’s team and approach increases sales conversion and helps to create more effective voice communication between hotels and their guests, resulting in improved social scores in addition to increased voice channel revenue. www.traveloutlook.com.

Raul Vega
President - LEVEL 5 Hospitality