Source: Accor

In the early stages of the pandemic, we joined forces with leading insurer AXA to provide guests with access to medical assistance worldwide. Two years on, we’re still working closely together to strengthen and complement our services, including customized travel insurance, in line with our shared values and strategy.

Committed to Care

Being a world leader in augmented hospitality means offering our worldwide customers the highest level of service adapted to their needs. To help us achieve this, since 2020, we have been building a strong relationship with AXA’s international entity, AXA Partners, that was created 60 years ago and is specialized in assistance services. During the Covid-19 pandemic, we wanted to continue welcoming and taking care of guests. We therefore co-launched 24/7 medical assistance in our hotels, complementing our ALLSAFE label that ensures exacting sanitary and safety measures. In 2021, introducing customized travel insurance based on customers’ needs further reinforced our commitment to providing innovative services. Already available in 9 European countries, the offer is ready for rollout in many more in the coming years.

Guests' expectations are constantly evolving as they are looking for more personalized and accessible protection. Together, we have been innovating in that domain. At AXA Partners, we are very proud to have built solutions with Accor so that we remain ahead in offering a fantastic customer experience. JEF VAN INCEO at AXA Partners and AXA Group Chief Innovation Officer

Aligning With Our Strategy

This partnership embodies our desire to offer guests the best possible welcome. Through the ALL loyalty program, we constantly reinvent unique experiences and services for clients by anticipating needs and innovating to create compelling value-adding solutions. By embracing new challenges and remaining agile, together, we can continue to elevate experience in the hospitality industry.

This strategic partnership with AXA further demonstrates Accor’s commitment to providing guests with innovative services based on their evolving needs and expectations – inspired by and delivered with the uncompromising excellence ever-present in our DNA. MEHDI HEMICI, Accor Chief Loyalty and Partnerships Officer

Click here to learn more about our strategic partnership with AXA.

About Accor, a world-leading hospitality group

Accor is a world-leading hospitality group offering stays and experiences across more than 110 countries with over 5,600 hotels and resorts, 10,000 bars & restaurants, wellness facilities and flexible workspaces. The Group has one of the industry's most diverse hospitality ecosystems, encompassing around 45 hotel brands from luxury to economy, as well as Lifestyle with Ennismore. ALL, the booking platform and loyalty program embodies the Accor promise during and beyond the hotel stay and gives its members access to unique experiences. Accor is focused on driving positive action through business ethics, responsible tourism, environmental sustainability, community engagement, diversity, and inclusivity. Accor's mission is reflected in the Group's purpose: Pioneering the art of responsible hospitality, connecting cultures, with heartfelt care. Founded in 1967, Accor SA is headquartered in France. Included in the CAC 40 index, the Group is publicly listed on the Euronext Paris Stock Exchange (ISIN code: FR0000120404) and on the OTC Market (Ticker: ACCYY) in the United States. For more information, please visit group.accor.com or follow us on X, Facebook, LinkedIn, Instagram and TikTok.

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