EHL Advisory Services

EHL Advisory ServicesEHL Advisory Services is the largest Swiss hospitality advisory company with expertise in the development of educational models and quality assurance for learning centers, as well as strategic and operational advisory for businesses, namely providing benchmark service culture implementation to companies within the hospitality sector and beyond. EHL Advisory Services has offices in Lausanne, Beijing, Shanghai and New Delhi and has delivered mandates in more than 60 countries over the past 40 years.

Seven Critical Steps to Making Service Excellence a Reality

By Kanav Mata

The dictionary defines "Experience" as "an event or occurrence which leaves an impression on someone". In my early days as a Hospitality Trainer, I always told my trainees that when a guest walks into your restaurant and pays a certain amount for your sandwich, he or she is not paying for the sandwich.


Catherine Rey

Sales & Marketing Manager at EHL Advisory Services