RightBid is a leader in producing big data software to harness data from across the internet. Our high-speed web crawling software has been used to collect price, search visibility, and product attribute data in the e-commerce space as well as collecting text, particularly customer feedback from leading review sites. RightBid was founded in 2012 and is based in Bedford, NH.

When it Comes to Customer Satisfaction Cleanliness Matters

By Zach Blatt

The recipe to happy customers is good value and a good location. Right? Earlier this month I explored the question of what factors lead to a good customer experience. I developed a list of 100 brand name hotels in the Philadelphia area and using our RightBid Feedback Collector software collected 113,333 customer votes from leading travel sites like TripAdvisor, Priceline, and Hotels.