By Karan Punjabi – Account & Project Manager at IRECKONU
In today's hospitality landscape, we are missing out on key opportunities to offer a truly personalized experience to our most valued guests. In the first part of this Guest Experience series, I'll cover how hoteliers can truly reach the gold standard of guest engagement by implementing a scalable, dynamic "framework" - starting with the Hotel Integration Platform.
In the first viewpoint of this panel, several experts weighed in that the Hospitality Industry does not properly invest in technology innovation. Apple spent about $15 billion in research last year alone… or 5.
The PMS' role as the center of a hotel's technology ecosystem is coming to an end. Crucial guest data sits locked up in today's disconnected data silos, making it very difficult for hotels/brands to optimize and bank in on the 'digital guest journey'.
For over a decade I have heard industry pundits, consultants, other experts, and myself say that the hospitality industry lags behind other industries in innovation, investment, and adoption of new technologies.
Leading technology and data company Ireckonu has announced partnership with design-led pioneering aparthotel brand, Locke. Ireckonu will provide Locke with its pioneering Core and IKnowU products, enabling the travel company to monitor and consolidate data from all its integrated systems.
Specialist mixed-use operator Kerten Hospitality, has selected Ireckonu as its IT platform partner to accelerate the group's innovative and customer-centric service strategy and to enable its hotels and serviced offices to deliver a smart, efficient and personalized guest experience.
Ireckonu has announced that Mandarin Oriental has renewed its partnership to utilize its Core and IKnowU products to better understand guests' preferences and needs.