The Turndown, Cloudbeds’ acclaimed industry podcast, continues its third season with an episode featuring Lori Kiel, SVP of Revenue Management at Pyramid Global Hospitality. In the latest episode, Lori shares her expert perspective on the future of commercial strategy and how hospitality leaders can address the talent crisis while embracing innovative technology.

Hosted by Cloudbeds’ VP of Partnerships, Sebastien Leitner, the episode dives deep into how commercial strategy can break down silos between revenue, marketing, and sales, fostering collaboration and profitability. Drawing on over 30 years of experience, Lori also discusses the evolving role of revenue managers, the challenges of integrating technology, and why building trust in data-driven solutions is essential to future success.

Never so much as when you're working in an independent hotel environment, do you really have to play that commercial strategy. It has to be marketing, sales, revenue, and ops working in lockstep with one another because every single thing, every decision you make, affects all. Lori Kiel, SVP of Revenue Management at Pyramid Global Hospitality

Catch the full episode now to hear more of Lori’s insights and strategies.

New episodes of The Turndown are released weekly on major streaming platforms, including Spotify, Apple Podcasts, and YouTube. All episodes are also available on the Cloudbeds website: https://www.cloudbeds.com/the-turndown-podcast/.

About Cloudbeds

Cloudbeds is hospitality's only intelligent growth engine - a unified platform trusted by the world's most ambitious hoteliers across 150 countries. Built to challenge the limits of outdated tech stacks, Cloudbeds connects operations, revenue, distribution, and guest experience in one powerful, intuitive system. At its core is Signals, hospitality's first AI foundation model, giving hoteliers the power to anticipate demand, run smarter operations, and craft more personal, profitable guest journeys at scale.

Founded in 2012, Cloudbeds has earned top honors from Hotel Tech Report (Top PMS, Hotel Management System, and Channel Manager, 2021--2025), the World Travel Awards (World's Best Hotel PMS Solutions Provider, 2022), and Deloitte's Technology Fast 500 (2024). For more information, visit www.cloudbeds.com.