Reviewpro Reputation

Reviewpro Reputation turns guest feedback into a strategic advantage, giving hoteliers the tools to understand, manage, and improve their online reputation at scale. Purpose-built for hospitality, it unifies reviews from 140+ sources in 45 languages—including OTAs, Google, and your own surveys—into one powerful platform. With real-time sentiment analysis, AI-powered responses, and competitor benchmarking, it empowers hotels to stay ahead of guest expectations and drive better business outcomes. 

• Manage your reputation: Manage your reputation with confidence by collecting reviews from over 140 sources in 45 languages, analyzing sentiment across 700+ concepts, and using advanced filters and reporting to transform feedback into clear, actionable strategies that drive continuous improvement and elevate guest satisfaction. 
• Advanced competitor benchmarking: Benchmark against competitors by setting measurable goals, leveraging the Competitive Quality Index (CQI™) to assess market position, and uncovering strengths and weaknesses through detailed analysis, empowering your team to make strategic decisions that elevate brand performance. 
• Next-gen guest surveys: Capture guest insights with tailored surveys at any stage of the journey, gather department-specific feedback, and filter results by key attributes like room type, stay length, and loyalty level to uncover actionable insights that drive satisfaction, operational excellence, and revenue growth. 
• AI-powered review management: Automate review management with AI that analyzes sentiment, personalizes responses, and adapts to your brand voice, boosting productivity through direct integrations, multilingual support, and configurable controls that provide oversight, flexibility, and a consistent guest experience across your portfolio. 
• Track Performance with the Global Review Index™ (GRI): Measure guest satisfaction with the Global Review Index™ (GRI), a trusted, research-backed benchmark that consolidates feedback from hundreds of sources into one precise score, enabling you to track performance, identify improvement areas, and drive revenue through reputation. 
• Act with Case Management: Resolve guest issues efficiently with automated case creation, real-time alerts, mobile access, and customizable task management, empowering your team to respond quickly, stay organized, and deliver consistent service recovery across every department. 
• Make smarter decisions with reporting and analytics: Unlock performance insights with real-time reporting, customizable dashboards, and segmented guest feedback, enabling your team to track key metrics, identify trends, and make data-driven decisions that improve operations and elevate the guest experience. 

Built for the hospitality industry and trusted by the world"s top hotels, Reviewpro Reputation empowers teams to turn feedback into action, elevate the guest experience, and outperform the competition. From AI-powered responses and dynamic surveys to benchmarking and real-time analytics, it"s the reputation solution designed to grow with your hotel, delivering impact at every touchpoint, day and night.