HSMAI Region Europe present: "The all-new Customer Journey".An expert outlook on coming chellenges and opportunitiesfeaturingMonique Jaspers-Wijn Global head of Data Insights and Digital Media at TravelportSascha Dalig Senior Advisor JEEVES by RobotiseJonathon Liu Director of Revenue Strategy & Marketing glh HotelsSally Richards Managing Director RaspberrySky ServicesSuzie Thompson Vice President Commercial Red Carnation HotelsMark Haywood Senior Vice President - Europe, North Africa, The Caucuses, & Brazil at RateGainMichael Hucho Management expert in digital hotel and travel industrypowered by HSMAI Region EuropeIngunn Hofseth President & CEO HSMAI Region EuropeBenedicte Bøgh Office Manager at HSMAI Region Europe