Stephen Meinich-Bache, CEO, Classic Norway Hotels, and Harmeet Singh, CEO, RateGain discuss the importance of personalizing the guest experience to drive demand and the role of AI-enabled tools that provide competitive intelligence on the go for faster decision making. For more information, please visit: https://rategain.com/

Timeline-

01:00 —
- Introduction & Stephen's career journey
14:00 —
- Career Advice from Stephen
19:00 —
- Some of the key challenges that Scandinavian region has faced during Covid 19
25:00 —
- Stephen's opinion on recovery this year
33:00 —
- Stephen talks about steps to follow for business growth
39:00 —
- Stephen's view on Personalizing guest experience & digitization
46:00 —
- Packages vs Room bookings
48:00 —
- Pricing challenges during Covid19
51:00 —
- Direct v/s OTA bookings during Covid19
53:00 —
- Question & Answers session