Ep. 69 INTERVIEW: Riccardo Belfiore, Corporate Dir Revenue Mgmt Marbella Club|Puente Romano|Nobu Marbella| El LodgeRiccardo joined the industry dreaming to explore.And after his beginnings as Crew Member, he soon switched to Hotels, and discovered his passion for Revenue.Some highlights from the conversation with Riccardo:Front Office feels like part of a team, it´s more dynamicMaking customers happy on the spotRevenue: It's more about the strategy, thinking about the future, shaping it. And when achieved, it's really rewardingDaily work follows Paretto's law: get 80% of results with 20% of tasksCompare results vs LY, comp set, rate loading, marketing, promotions,...Studying group displacement. And analyzing reports: it’s all about them, excel continues being important. Many people have the perception to be safer in a holiday/vacation/remote environment. That, together with the pent up demand, will help the leisure segment recover faster.If hotels do not invest in technology, they miss opportunities. And in that those cases, missed opportunities=missed revenueIndividuals need to be proactive, getting themselves trained and staying up to date. Also very important to invest on talent developmentIf anyone wants to join a revenue team, needs: curiosity, desire to understand. And think "What can I do to make an impact?"Message of hope: Stay updated (latest trends, stay informed). And stay passionateI hope you find it as insightful as I did.You have all my previous episodes on the web:https://torresconsulting.co.uk/en/home/​And on audio Podcast:https://www.ivoox.com/en/podcast-hospitality-podcast-by-torres-consulting_sq_f1877734_1.htmlDon't forget to like + subscribe!