Back in the "olden days", hotel technology partners would have a hard time working together, there was finger pointing and most of the time, it was the hotelier that suffered when their systems had an issue. Today, due to COVID-19 and its impact on the world and the hotel industry, this mindset has changed. Join Tanya Pratt, Vice President of Opera Could Suite and Product Management from Oracle, Dan Bell, Senior Vice President for Shiji Americas and Frank Pitsikalis, Founder of ResortSuite as they discuss how our industry is changing and what are the top priority for today and tomorrow.

Shiji Group is a multi-national technology company that provides software solutions and services for enterprise companies in the hospitality, food service, retail and entertainment industries, ranging from hospitality technology platform, hotel management solutions, food and beverage and retail systems, payment gateways, data management, online distribution and more. Founded in 1998 as a network solutions provider for hotels, Shiji Group today comprises 5,000 employees in 80+ subsidiaries and brands, serving over 91,000 hotels, 200,000 restaurants, and 600,000 retail outlets.

Shiji develops a network of cloud technology platforms that facilitate data exchange by connecting businesses vertically and horizontally across related industries. The importance of cross-industry integration to connect all levels of the supply chain, from guests to distributors and suppliers of all types is a critical part of our mission. Our goal is to facilitate the transition to fully integrated systems for our clients through a network of platforms that communicate securely and easily so our clients can focus on their core competencies of serving their guests.

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For over a decade, ResortSuite"s unique hospitality software solutions have helped some of the world"s most prestigious spas, clubs, hotels and resorts better manage their multi-service properties.

ResortSuite offers flexible and fully integrated solutions to streamline operations, increase revenue and deliver exceptional guest experiences.

ResortSuite"s modular solutions include PMS, SPA, Club, Golf, Retail, F&B, Catering and Ski. Our extended WEB, SOCIAL and MOBILE applications give guests full-access to book room accommodations, spa treatments, dining, activities and classes.

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Oracle Hospitality brings more than 40 years of experience in providing technology solutions to independent hoteliers, global and regional chains, gaming, and cruise lines. Our hardware, software, and services enable customers to act on rich data insights that deliver personalized guest experiences, maximize profitability and encourage loyalty. Cloud-based, mobile-enabled, with open APIs, Oracle"s OPERA Cloud property management and distribution, Simphony point-of-sale, reporting and analytics, and Nor1 upsell solutions accelerate innovation, increase revenue, lower IT cost, and maximize operating efficiency. Our Hospitality Resource Center features an array of information to navigate challenges and seize opportunities in an altered marketplace. To learn more, please visit

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