HITEC Rewind: Hospitality Solutions' Chris Boyle on Innovation, AI and the Rise of Hotel Commerce Platforms

At HITEC 2025, Chris Boyle, SVP and Chief Business and Strategy Officer at Hospitality Solutions, shared how the company is evolving under its new ownership by TPG. With a strong heritage in distribution and central reservation systems, Hospitality Solutions is now expanding into full hotel commerce through innovations like Retail Studio, SynXis Pay, and SynXis Concierge-AI. Chris explained how AI will support, not replace, hospitality staff, and how the company is preparing for a future shaped by voice-driven, personalised guest experiences.