At HITEC 2025, David Poprawka of Infor shared a people-first vision for AI in hospitality. Rather than rushing to adopt the latest tools, Infor is focused on building sustainable, scalable systems that help hotels evolve with confidence. From redefining KPIs to recognising the value of frontline staff data, David emphasised that AI should support, not replace, human roles. With partnerships like Coast Hotels, Infor is working toward a future where technology is a trusted partner, not a disruption.

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