HN World Panel

Is Social Media Becoming Transactional?

12 Experts shared their view

Direct Booking Mastery Certification

Why your upsell strategy is failing: When digital & voice live in different worlds

Upselling should be a seamless part of the guest journey, elevating the experience for guests, while strengthening the bottom line.

Opinion Articles

AI Buzzwords Decoded (for Hoteliers Who Just Want to Know What the Heck Is Going On)

If you’ve been anywhere near LinkedIn lately (including my profile), you’ve probably been hit by an alphabet soup of acronyms: AI, GenAI, AEO, GEO, MCP, A2A, and maybe even a mysterious “agentic something”.

From chatbots to workflows: how AI is finally solving hospitality’s biggest operational headaches

In the latest episode of Matt Talks, Mews CEO Matt Welle spoke with Jason Noronha, co-founder of D3x – an AI company built by hoteliers, for hoteliers.

Unlimited Content, Unlimited Boredom?

There’s something paradoxical about our times. We are entering an era of unlimited content. AI is generating articles, videos, music, animations (Sora and others are opening up new visual glut/slop - let’s just call it streams).

How Hotels Can Turn Black Friday Into a Revenue Growth Opportunity

Black Friday is coming, a global sales event that every traveler notices. For many regions, it coincides with the low season, creating both a challenge and an opportunity.

Today's News

KING’s Hotels improve guest communications with HiJiffy reaching 91% WhatsApp automation

In the hotel industry, responding to guest enquiries quickly and accurately is key. At the same time, many operators struggle with freeing their teams from repetitive tasks.

Why personalized guest experiences matter to Collared Martin Hospitality

In this week’s episode of Hotel Moment, Steven Rubin, CEO of Collared Martin Hospitality, joins Revinate CMO Karen Stephens, with the answer on how to keep the soul of hospitality alive.

U.S. hotel results for week ending 25 October

The U.S. hotel industry reported negative year-over-year comparisons, according to CoStar’s latest data through 25 October.

FHS World toasts excellence, innovation and achievement with FHS Awards

FHS World 2025 honoured leading luminaries shaping the future of the Middle East’s hospitality and tourism sector with four FHS Awards to celebrate the best of the best in the industry.

HFTP Announces 2026 HITEC North America Advisory Council

Hospitality Financial and Technology Professionals (HFTP®), producer of HITEC, is pleased to announce the 2026 HITEC North America Advisory Council.

Hospitality Industry Launches Global Consultation on Sustainability Standards

The Energy & Environment Alliance (EEA), a global coalition whose members represent more than 50,000 hotels and £360 billion in hospitality and real-estate capital, today launched a worldwide consultation on the establishment of the first financially material sustainability accounting standards for the hotels and lodging sector.

Hilton to Add Nearly 4,000 New Luxury and Lifestyle Keys across South East Asia

Hilton (NYSE: HLT) today announced the continued expansion of its luxury and lifestyle portfolio in South East Asia with the signing of three new properties.

Accor Expands in New Zealand, a ‘Vote of Confidence’ in a Bright Tourism Future

The potential for future growth in international and domestic travel has prompted an expansion of Accor’s New Zealand hotel network, including the launch of two new brands into the country within a month of each other.

IHCL Enters into a Strategic Corporate Partnership with Essec Academy

Indian Hotels Company (IHCL), India’s largest hospitality company, has partnered with ESSEC Academy, Singapore to launch a tailored leadership development initiative.

Brett Horton Appointed Chief Advocacy Officer at American Hotel & Lodging Association (AHLA) in Washington - DC, USA

Tiffany Alves Hafer Promoted Vice President of Global Sales – Group at Makeready in Dallas - TX, USA

Rakesh “Rocky” Gupta Appointed Chief Information Officer (CIO) at Atrium Hospitality in Alpharetta - GA, USA

Thompson Shanghai Expo Opens as the First Thompson Hotel in Asia

The Horton Hotel & Rooftop Lounge Expands with New Luxury Rooms, The Foundry Event Space, Gym, and Sauna - Now Offering Curated Adventures to Enhance Every Stay

IHG Hotels & Resorts and Ark Capital unveil Kimpton Mayfair Adelaide - an exciting new chapter for the iconic Mayfair Hotel

Minor Hotels Announces the Expansion of Tivoli Hotels & Resorts in Italy with the Tivoli Palazzo Risorgimento Lecce

Today's Supplier News

A Quick Look at Penang Green Hotel Programme and its Green Hotel Programme

HotelRunner Launches Ruby: The Embedded and Autonomous Finance Infrastructure for Travel

Siam@Siam Design Hotels chooses Shiji Horizon Distribution’s WeChat Booking Engine to strengthen connection with Chinese travelers

d&b adds a touch of gold for The Savoy’s Beaufort Bar

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