How New Tech is Immunizing Hotel Operations Against the Uncertainty of Staffing Shortages

In this article, ASSA ABLOY's Li Wang discusses the challenge of retaining staff in the hospitality industry due to high turnover rates, made worse by the pandemic and changing employee expectations. The solution proposed is to use cloud-based technology to streamline operations and prevent burnout, allowing staff to focus on improving guest experience. Location-based technology is also noted as a way to improve efficiency and employee wellbeing by allowing real-time tracking of hotel assets, monitoring motorized equipment, and reducing workloads. 

Ask virtually any hotelier what the industry’s hardest challenge currently is. More likely than not, the issue keeping many property managers up at night is simply keeping on enough staff to run their various departments and services. While the hospitality industry is certainly no stranger to high turnover rates, the pandemic and evolving employee expectations has only made a bad situation much worse and practically unworkable.

Kneejerk responses such as raising hourly wages have proven to have limited if any effect, so hoteliers continue to be hard-pressed on finding a solution that can finally reverse this worrying trend. However, and much like a growing number of things within hospitality, advances in technology are shedding light on not only what has been responsible for pushing workers away from the industry, but also importantly what can be done to attract them back and finally win their loyalty.

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The Hotel Yearbook 2023 - Annual Edition

As we have embarked on 2023, it is evident that the hotel industry has made a robust recovery from the pandemic. Occupancy and pricing have returned to their pre-pandemic levels. However, the future of our industry is contingent on how nimble the hospitality sector can be in adapting to ongoing innovation, changing market conditions, evolving consumer preferences, new staffing challenges, and sustainability realities. These uncertainties are the new normal in an unpredictable world.
www.hotelyearbook.com/edition/2023.html