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Author

Doug Kennedy

President of the Kennedy Training Network

Doug KennedyDoug Kennedy is President of the Kennedy Training Network, Inc. a leading provider of hotel sales, guest service, reservations, and front desk training programs and telephone mystery shopping services for the lodging and hospitality industry. Doug continues to be a fixture on the industry’s conference circuit for hotel companies, brands and associations, as he been for over two decades. Since 1996, Doug’s monthly training articles have been published worldwide, making him one of the most widely read hospitality industry authorities. Visit KTN at www.kennedytrainingnetwork.com or email him directly [email protected] Doug is the author of “So You REALLY Like Working With People? - Five Principles for Hospitality Excellence.”

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Insights by Doug Kennedy (205)

The Spirit of Hospitality Flows Like Currency – Your Heart Is The Power Bank

Have you ever walked in to work at a hotel or hospitality company and immediately recognized that someone, somewhere has determined that today is going to be “one of THOSE days”? It’s almost like someone posted a sign at the staff entrance to make it official.

True Hotel Leaders - Kennedy Training Network President Doug Kennedy

Today we’ll be interviewing hotel royalty, we have the Duke of the Hotel Consulting business Doug Kennedy. From hotel reservation sales, front desk sales training, and group sales training. Doug is going to the share his Kennedy touch which usually turns your hotel into a cash machine.

Are Your Guests “Apped Out?” Only Welcoming Words Such As These, Spoken By Humans, Convey Authentic Hospitality

As a writer in the hospitality space, I am often approached by new companies with emerging technology who are looking for PR. Despite that my articles are almost always related to training tips for human engagement such as sales and hospitality skills, they somehow think that my help promoting whatever new gimmick they have come up with is key to their industry penetration.

How to Prospect & Sell to Remote Buyers with Doug Kennedy & Cathy Cook

In this webcast, hotel sales training expert Doug Kennedy will share highlights from his webcam training and coaching programs that help hotel salespeople use technology in a way that puts the people parts back into hotel and event sales processes.

The Battle For Direct Bookings Is Hand-to-Hand Combat, Not Aerial Strafing

For years now, hotels have been fighting desperately to win back market share from third parties such as Online Travel Agencies and thus reduce the cost of customer acquisition. Huge sums are spent on strategic initiatives such as ad campaigns, updating guest loyalty programs, improving organic and paid SEO, making sure the website tells the hotel's story, and ensuring a smooth journey from looking-to-booking.
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