The Canadian Tourism Human Resource Council (CTHRC) Receives 2001 Canadian Recognizing Learning Award For Professional Certification Programs
Ottawa, Canada - November 20/01 - The Canadian Tourism Human Resource Council, recently received the 2001 Canadian Recognizing Learning Award for their outstanding achievement in the field of Prior Learning Assessment and Qualification Recognition at the Recognizing Learning Conference in Halifax. Philip Mondor, Vice President and Director of Development at CTHRC, accepted the award that acknowledges the Council's Professional Certification programs. Professional Certification measures and recognizes prior learning and experience, encourages work-based training and provides an industry-recognized credential to an individual upon successful demonstration of skills, knowledge and professionalism in a given occupation.
CorporaTel, a leading national Multi-Channel Contact Centre, has certified their Reservations Sales Agents for the last eight years. "The National Occupational Standards and Certification process developed by CTHRC, has been key to the development of our front line staff. The Standards are used daily in coaching and monitoring sessions, as each agent works to obtain Professional Certification. The challenge model of certification, allows us to recognize the professional achievement of our staff, and helps us provide consistently high levels of quality and service. This investment in training and Certification, has also reflected positively on our bottom line," says Susan Tilley-Russell, Vice President of Tourism for CorporaTel.
The Canadian Tourism Human Resource Council serves as a national forum to facilitate human resource development activities, which will support a globally competitive and sustainable Canadian tourism industry. Working with businesses, industry associations, labour, educators, and government, they establish and implement National Occupational Standards, training and Professional Certification for the tourism industry. For more information on the Professional Certification program, and other CTHRC programs, contact your local provincial or territorial tourism education council at 1-800-486-9158 or www.cthrc.ca or firstname.lastname@example.org.
For more information contact,
Canadian Tourism Human Resource Council (CTHRC)
Ph: 613-231-6949 x 233