COLUMBIA, Md., Fairmont Hotels & Resorts has selected MICROS Systems, Inc. MCRS OPERA PMS for use in four of it's luxury hotels, beginning with The Fairmont Royal York in downtown Toronto, Canada. The OPERA installation in the 1,365-room luxury flagship hotel was the first in a series that included The Fairmont San Francisco, The Fairmont Dallas and The Fairmont New Orleans -- all preeminent business hotels.

By selecting OPERA to manage its establishments, Fairmont plans to enhance the guest experience with streamlined services and improved customer relationship management. "We continually look for ways to serve our guests better and OPERA captures the data we need to anticipate our guests' requirements. We were also impressed with the smooth implementation process; MICROS's implementation professionals made the system conversion as simple as possible for our staff and with no impact to our guests," stated Francisco Gomez, Regional Vice President and General Manager of Fairmont Royal York.

OPERA PMS beats competitors on functionality

Fairmont selected OPERA as a property management system that would have the features, ease of use, and integration capabilities required. "Since committing to the right system was extremely important to us, we conducted a extensive RFP [request for proposal] process evaluating 14 competitive property management systems. OPERA ranked highest across all categories," explained Vineet Gupta, Fairmont's Vice President of IT.

Fairmont is making extensive use of the OPERA Xchange XML interface to achieve 2-way synchronization of reservations and room inventory with Fairmont's existing Central Reservation System. The installations also use this module to export departed guest data into Fairmont's Guest Data Warehouse which supports many of the Fairmont corporate programs, including Fairmont's President's Club. "OPERA's advanced technology is in line with Fairmont's vision of integrating market leading applications into its infrastructure, and layering on additional capabilities developed in-house in order to provide the properties and the Fairmont brand a competitive edge when making any key decisions," noted Mr. Gupta.

"OPERA, combined with MICROS 3700, 8700, and now 9700 Point-of-Sale Solutions, provides the hotels with a strong technology platform on which Fairmont can rely with confidence to serve its guests," commented Tom Giannopoulos, Chairman and CEO for MICROS. "With OPERA, Fairmont can deliver applications to its hotels seamlessly through its portal using single sign-on access, while meeting its strategic technology objectives with OPERA'S flexible and open architecture."

About Fairmont Hotels & Resorts - Fairmont Hotels & Resorts is a collection of world-class resorts and city center hotels that enjoy unrivalled prominence in the communities where they are located. Operating 41 properties throughout six countries, Fairmont is committed to providing guests with exceptional service in distinctive surroundings. Featuring such storied hotels as The Fairmont San Francisco, The Fairmont Banff Springs, Fairmont Le Chateau Frontenac and The Plaza, Fairmont properties are often deemed attractions in and of themselves. For more information on Fairmont or reservations please call 1-800-441-1414, or visit us online at www.fairmont.com.

About MICROS Systems, Inc. - MICROS Systems, Inc. provides enterprise applications for the hospitality industry worldwide. Over 135,000 MICROS systems are currently installed in table and quick service restaurants, hotels, motels, casinos, and leisure and entertainment operations in more than 130 countries. MICROS provides property management systems and central reservation and customer information solutions under the brand MICROS-Fidelio for more than 15,000 hotels worldwide. MICROS stock is traded through NASDAQ under the symbol MCRS. For more information on MICROS and its advanced information technology solutions for the hospitality industry, please contact Louise Casamento, Director of Marketing at (443) 285-8144 or (800) 638-0985. You can also visit the MICROS website at www.micros.com or send an email to [email protected].

The MICROS logo is a registered trademark of MICROS Systems, Inc. All other product and brand names are the property of their respective owners.

Louise J. Casamento
Director Of Marketing