Screenshots of ReviewPro's new social media & review analytics dashboards — Source: Shiji ReviewPro

New York, September 21, 2011. Today ReviewPro, the market leader in online reputation management for the hotel sector, announced an all-new version of their social media and review analytics solution. The interface is easier to use and faster than ever before, and includes new reporting tools that provide fresh insights for increasing guest satisfaction and maximizing revenue.

"We have completely re-engineered the ReviewPro platform from the ground up to create a product that is vastly richer, more robust and superior in almost every way. Now, our clients have access to an even better set of tools to manage their presence on the social web," said Tim Towle, Director of Product at ReviewPro.

The thousands of hotels that currently use ReviewPro to profit from social media now have access to the following:

  • Better Exporting Capabilities making it easier to cross compare ReviewPro data with existing data like ADR, RevPar or Occupancy
  • Expanded Group Views to visualize more data on an individual hotel, group and chain/brand level
  • Online Reputation Goal Setting with performance tracking within ReviewPro, including the Global Review IndexTM and Department Indexes
  • Improved, faster Review Tracking with additional filters to quickly gain relevant insight into guest comments
  • A new Social Media Dashboard giving an enhanced graphical overview and analytics about their social media presence
Diego Sartori, Director of Digital Media at citizenM Hotels – a ReviewPro client and TripAdvisor's trendiest hotel brand in the world for 2011 – commented: "We chose ReviewPro because they offer the most complete, reliable tool for our needs. They provide us with the ability to gather incomparable insight for action from online guest feedback. The new version of ReviewPro takes this functionality to the next level, and will help us continue to provide the citizenM experience to our guests using social technologies."

This new version of ReviewPro is available immediately to all hotels currently using the tool, as well as new clients.

About Shiji ReviewPro

Shiji Group provides software solutions and services for the hospitality, food service, retail and entertainment industries, ranging from hotel management solutions, to food and beverage and retail systems, payment gateways, data management, online distribution and more. Founded in 1998 as a network solutions provider for hotels, Shiji Group today comprises 5,000 employees in 80+ subsidiaries and brands, serving over 91,000 hotels, 200,000 restaurants and 600,000 retail outlets.

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