Source: Milestone Inc.

Hotel 1000 is a luxury hotel in Seattle that has won many accolades, including a recent selection as one of the top 200 hotels (#14 to be exact) in the U.S. by Conde Nast Traveler Readers' Choice Awards. In early October 2011, the hotel decided to overhaul its website with a new look and features. The in-house marketing team and Milestone Internet Marketing, Inc. strategized ways to promote the new website, and decided upon a creative social media push. (tweet this).

The idea was to build custom Facebook tabs around a "Hotel 1000 Scavenger Hunt"contest. Visitors to Hotel 1000′s Facebook page would land on a default tab explaining the contest and encouraging them to become fans to participate. Once a fan of Hotel 1000, they would see the scavenger hunt questions that all had to do with sections of the new website. For example, one question asked what time a guest wakes up in the promotion video hosted on their homepage. Other questions asked about different sections of the new website. If the "test taker" needed a hint, they could click on a link for each question that took them to the appropriate webpage where they could find the answer. Each click out of Facebook contained tracking metrics.

The Facebook Scavenger Hunt was well received by the Hotel 1000 Facebook fans and was a fun way for fans to learn about the new site. After the eight-week promotion ended, we analyzed the data. Results are shown below.

  • 16% increase in Facebook fans (3x the average daily fan growth vs the previous eight weeks)
  • 30% increase in traffic to the website from Facebook (vs the previous eight weeks)
  • 31% increase in daily page engagement in the month after the contest was completed (compared to the month prior to the contest)
  • 30% increase in daily total reach in the month after the contest was completed (compared to the month prior to the contest)
  • The amount of daily views to the promotional video hosted on the Hotel 1000 homepage saw a 9x spike during the launch of the Facebook contest.

In addition, every entrant provided an email address for use in future direct marketing campaigns. The results of this Hotel 1000 test case show that there are effective, creative, and engaging ways to announce significant brand changes and updates through social media strategies.

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Contributed by Keith DeVey, Social Media Manager, Milestone Internet Marketing

About Milestone Inc

Milestone drives online discovery and customer acquisition with our digital presence platform and performance marketing services. Over 2,000 companies in Hospitality, Retail, Financial Services and Automotive industries use Milestone to drive online growth. Our customers include global brands in hospitality, banking, retail, automotive, including Marriott, US Bank, One Nevada Credit Union, VMWare, Nissan, Motel6, Preferred Hotels, Sun Outdoors, mid-market companies, and SMBs.

Milestone platform includes Website CMS, Schema Manager, Local listings, Reviews management, FAQ Manager, and Analytics. In addition, Milestone offers Performance Marketing Services - Content, Design, SEO, Paid Marketing, and Analytics to our clients. Annually, over 300 million visitors use websites developed on Milestone CMS, 540M consumers click on content powered by Milestone Schemas, and 3.7B consumers search for businesses powered by Milestone Local. Milestone platform is amongst the highest-rated Martech platforms with awards and recognition from Forrester, G2, Adrian Awards, US Search Awards, Search Engine Land, CMS Wire and many more organizations.

Anil Aggarwal
CEO
+1 408-200-6871
Milestone Inc.

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