DOCOMO interTouch Addressing Hotel Lock Security Breach Affecting Four Million+ Rooms with LOCKFIX
Hotels vulnerable to attacks are invited to view an educational video and register to receive a
White Paper detailing an independently audited cure
— October 30, 2012
— Following the successful launch of FREEDOM Check-In powered by OpenWays earlier this year, DOCOMO interTouch is now offering LOCKFIX as part of its standard product offering to support hoteliers in fixing once-and-for-all the security flaw uncovered on certain locks. LOCKFIX can be upgraded anytime to the full FREEDOM Check In solution without any additional hardware investment.
DOCOMO interTouch is a premier technology company providing a comprehensive suite of solutions and network management services for the global hospitality industry and a wholly-owned subsidiary of NTT DOCOMO in Japan. Offered in partnership with OpenWays, the global leader of Mobile Key solutions, FREEDOM Check-In enables travelers to use their mobile hand phone to bypass the hotel front desk and securely open their room doors.
The major security breach – impacting more than four million electronic door locks installed worldwide – is causing alarm among hoteliers and travelers across the globe. First disclosed by Forbes.com and presented at the BlackHat security conference in July, the ability for hackers to open room locks with a device hidden inside a dry erase marker or iPhone case continues to make headlines. Video posted this week on ABC.com shows how easy it is to break into certain electronic door locks used by major hotels. Even more concerning, a recent Crime Alert reports "actual guestroom burglaries and guest thefts" are now taking place. To combat the issue, DOCOMO interTouch is introducing LOCKFIX following independent audits conducted by two security firms confirming the high security level of the solution. Existing FREEDOM Check In Customers impacted by the lock security issue will be upgraded at no cost.
A new White Paper that identifies problems with electronic locks installed in more than four million hotel room doors, and offers an independently security audited "LOCKFIX" also is available.
"By introducing LOCKFIX DOCOMO interTouch is aiming to provide hoteliers with an effective way to regain security over the affected locks while also offering the option to give a second life to the locks," said Charles Reed, CEO of DOCOMO interTouch. "With LOCKFIX and FREEDOM Check-In, hoteliers can upgrade their existing locks to cure the security flaw, neutralize other security issues that were not published by the hacker. Hoteliers can also develop a competitive advantage by addressing the growing guest demand for front desk bypass and offering guests the extra service option for 'straight-to-the-room' check-in.
"This is an example of unforeseen circumstances and we know our hotel partners have not budgeted or planned for such an event," Reed said. "DOCOMO interTouch can provide a technical solution with LOCKFIX and a financing option so that hotels can immediately overcome and eliminate this new risk."
About DOCOMO InterTouch
DOCOMO InterTouch provides a full suite of integrated solutions to the global hospitality industry. We are one of the world's largest hotel technology service providers,delivering reliable and secure wired and wireless broadband connectivity services, multi-media services, interactive television, managed network solutions and other hospitality technologies. Our one-stop-shop solution, round-the-clock network monitoring and multi-lingual customer support enable hotels to offer a superior guest experience, facilitating communications for today's business travellers.
Since 1998, DOCOMO interTouch has been serving the hospitality industry, managing more than Seventeen million broadband connections each year in guest rooms, meeting rooms and business centres worldwide. Our innovative technologies provide travellers and conference attendees with convenient access to enjoy communication, information and entertainment services in over 70 countries.
More information on DOCOMO interTouch is available on http://www.docomointertouch.com
OpenWays is a global solution provider of mobile-based access-management and security solutions. With offices in Chicago, Las Vegas, Seoul and in Europe, OpenWays provides technology solutions allowing for the secure issuance and delivery of access rights and keys process via any cell phone operating on any network. The OpenWays solution is truly unique as it is built on the concept of credential dematerialization. The OpenWays mobile room key solution works on ALL the 6 billion cell phones in service in the world today. For more information, please contact Barb Worcester at +1 440 930-5770 or email email@example.com. More information can be found by visiting www.OpenWays.com.