Opinion

How To Train Your Hospitality Staff for Any Emergency

Preparedness is a key element of effective hospitality. Guests at your hotel, resort, or other activity or accommodation should feel safe and looked after at all times. It’s crucial that your hospitality staff is also equipped to handle emergency si...

Indiana Lee
Indiana Lee
Freelance Technical Writer at Indiana Lee Writes
Indiana Lee Writes
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Human Resources
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Indiana Lee
by Indiana Lee
12 April 2024Indiana Lee WritesSafety & Security
Opinion

Fraud Detection in Hotel Transactions: A Machine Learning Framework

The hospitality sector is vulnerable to many fraudulent transactions, which can occur in different forms, from bogus bookings to stolen credit card details. These activities have an impact on revenue and erode customer confidence. Machine learning (...

Shahinez Guetal
Shahinez Guetal
Area Front Office Manager at Marriott International
Marriott
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Information Technology
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Shahinez Guetal
by Shahinez Guetal
5 March 2024MarriottSafety & Security
Marriott International, Inc.
Opinion

Improving Hotels’ Operation Efficiency: A Data-Based Process Optimization Approach

In the dynamic hotel sector, operational effectiveness is paramount. Maintaining competitiveness and providing top-notch service requires utilizing data-driven initiatives. While hotels adapt to this rapidly changing environment, it is evident that ...

Shahinez Guetal
Shahinez Guetal
Area Front Office Manager at Marriott International
Marriott
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Sales & Marketing
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Information Technology
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Big Data
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Shahinez Guetal
by Shahinez Guetal
6 February 2024MarriottSafety & Security
Marriott International, Inc.
Resort Properties, Waterparks & Cybersecurity… Oh My!
Opinion

Resort Properties, Waterparks & Cybersecurity… Oh My!

I work with hoteliers day in and day out and I often get asked very specific questions relating to the unique challenges that resort properties face. In today’s article, I wanted to answer some of the most common questions that I get asked by hoteli...

Justin Borkovetz
Justin Borkovetz
Director of Operations
Zucchetti North America
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Food & Beverage
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Justin Borkovetz
by Justin Borkovetz
11 January 2024Zucchetti North AmericaSafety & Security
Resort Properties, Waterparks & Cybersecurity… Oh My!
Opinion

From hotels to casinos to resorts, the lesson is clear, the hospitality industry needs ethical hackers

These are undeniably boom times for the hospitality industry, with the post-COVID rebound showing no signs of slowing: according to one estimate, reservation rates are trending 11% ahead of those seen in 2022. But it is not quite time to celebrate y...

Dane Sherrets
Dane Sherrets
Senior Solutions Architect at HackerOne
HackerOne
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Dane Sherrets
by Dane Sherrets
22 December 2023HackerOneSafety & Security
HackerOne