The Hotel industry is booming and technology deployment within that industry sector is at an all time high. But, there is a major missing ingredient – a steady and consistent supply of qualified personnel that will manage and maximise increasingly sophisticated systems.

Over a 3-day period, this course will be fast track knowledge sharing into the fascinating and dynamic world of Hotel Technology. The curriculum has been carefully engineered so as to take individuals with a keen interest in the Hotel Industry and Technology and provide them with essential knowledge of how IT is used in that industry sector. Specialised professionals will impart tremendous knowledge about the business and how IT interacts with all aspects, giving the student a solid foundation from which to either apply for a Hotel Technology related role, or enhance their existing position within the business.

Objectives | On completion of this course, participants will have:

  • A clear understanding of the different departments in a Hotel - How Technology is used in those departments, and how they interact to form a centralised system.
  • Knowledge on How Technology is selected, procured, implemented and managed in a Hotel.
  • A basic knowledge of the functionality of various Management and Hotel operating systems.
  • An insight as to where certain technologies can shape the business and the criticality of them.
  • Exposure to Guest Room technology and how it needs to be aligned with Guest expectations in order to enhance the Guest experience and help drive loyalty.

Target Audiences | The course is designed for 2 groups of people:

Group A | Those without any Hotel (IT) experience and who wish to learn and be exposed to this industry sector. Their desire will be to join the Hotel Industry either directly, or to an associated business – perhaps a technology vendor. They should be Graduates, and possible already have some working experience, although not absolutely essential.

Group B | These individuals will already have some basic Hotel experience – not necessarily within an IT department, but either they themselves wish to further their career knowledge in this area, or their employer believes they exhibit potential in this area and require some more formalised education.

Curriculum

In designing the course, we take into consideration industry proven best practices that will be harvested from a pool of existing educators, hospitality industry professionals, and technology vendors.

Hotel Technologies to be Covered

  • Reservations Systems
  • Revenue Management
  • Food and Beverage Applications
  • Accounting Applications & Controls
  • E-Commerce
  • Hotel Technology Infrastructure
  • Security to include Physical Systems and Data
  • Guest Room Technologies

Technology Concepts to be Covered

  • Network Administration to include Contingency Planning and Disaster
  • Recovery
  • Emerging Technologies such as Cloud, RFID and NFC
  • Telecommunications concepts such as VoIP and VoWLAN
  • System Architecture – IP and Virtualisation

Trending Technologies

  • Social Media
  • Apps
  • Search Engine Optimisation

Managing Technology

  • General Management
  • System Strategies
  • System Selection
  • System Optimisation

Included in the comprehensive course workbook, will be a Glossary of commonly used terminology.

IT for Hospitality Sector
Management Development Institute of Singapore (MDIS)

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