DOCOMO interTouch Achieves Marriott's 2013 Global Property Network Standards Certification
Latest Certification for DOCOMO interTouch Builds Upon Already Solid Track Record of Success With Marriott
The Marriott GPNS program creates a consistent, industry-leading Internet offering across Marriott properties and brands. To achieve certification, companies must undergo months of rigorous lab testing and meet various regulations and standards.
Today, 70 percent of all Marriott properties in the Asia Pacific and MEA regions use DCMI's FREEDOM Internet with an estimated seven million guest connections provided annually. Since the original certification two years ago, those Marriott properties using FREEDOM Internet have experienced significant improvements. For example, several properties who were not meeting their guest satisfaction score (GSS) Internet targets before switching to FREEDOM Internet are now are meeting those goals, and 97 percent of guests are easily able to connect to the Internet with no need for helpdesk support.
"In the two years since first achieving GPNS certification, we are delighted that those Marriott properties have seen tremendous improvement in Internet guest satisfaction scores," said DCMI's Reed. "By completing this recertification, we further strengthen our long-standing relationship with Marriott and look forward to many more years of successful Internet deployment."
DCMI offers a complete suite of FREEDOM solutions: FREEDOM Check In, which allows guests to check in via a phone and access their rooms directly; FREEDOM Security, which integrates physical security solutions such as CCTV cameras over the IP network; FREEDOM Entertainment, which provides a complete suite of IPTV solutions; and FREEDOM Print and FREEDOM Business Center, which offer secure remote printing as well as hotel business center systems, protecting users and hardware. DCMI is supported by its subsidiary Nomadix, which has a portfolio of over 170 patents across the globe.
About DOCOMO interTouch
DOCOMO interTouch provides a full suite of integrated solutions to the global hospitality industry. The company is one of the world's largest hotel technology service providers, delivering reliable and secure wired and wireless broadband connectivity services, multi-media services, and interactive television and managed network solutions. DOCOMO interTouch's one-stop-shop solution, round-the-clock network monitoring and multi-lingual customer support enable hotels to offer a superior guest experience, facilitating communications for today's business travelers.
Since 1998, DOCOMO interTouch has been serving the hospitality industry, managing more than 29 million broadband connections each year in guest rooms, meeting rooms and business centers worldwide. The company's innovative technologies provide travelers and conference attendees with convenient access to enjoy communication, information and entertainment services in over 70 countries. More information on DOCOMO interTouch is available at http://www.docomointertouch.com.