White Lodging releases additional information about data breach investigation
Officials of White Lodging Services Corporation, an independent hotel management company, announce the suspected breach of point of sales systems from the periodMarch 20 - December 16, 2013 at food and beverage outlets, such as restaurants and lounges, at 14 properties. In addition, there was one property where the point of sale system and property management system used at the front desk were also suspected as affected.
- Marriott Midway, Chicago, IL
- Holiday Inn Midway, Chicago, IL
- Holiday Inn Austin Northwest, Austin, TX
- Sheraton Erie Bayfront, Erie, PA
- Westin Austin at the Domain, Austin, TX
- Marriott Boulder, Boulder, CO
- Marriott Denver South, Denver, CO
- Marriott Austin South, Austin, TX
- Marriott Indianapolis Downtown, Indianapolis, IN
- Marriott Richmond Downtown, Richmond, VA
- Marriott Louisville Downtown, Louisville KY
- Renaissance Plantation, Plantation, FL
- Renaissance Broomfield Flatiron, Broomfield, CO
- Radisson Star Plaza, Merrillville, IN
Guests at the hotels who did not use their credit card at these outlets, and guests who purchased to their room account at these outlets, were not affected.
At the Radisson Star Plaza in Merrillville, IN, we suspect that the points of sale system at food and beverage outlets were affected as well as the property management system that manages hotel guests' credit card information.
Upon learning of the suspected data security breach, we immediately contacted appropriate federal law enforcement officials and initiated a third-party forensic review, including a review of all other properties managed by White Lodging. We continue to work with investigators and the credit card companies.
The unlawfully accessed data may have included names printed on customers' credit or debit cards, credit or debit card numbers, the security code and card expiration dates. Guests who used or visited the affected businesses during the nine month-period and who used a credit or debit card to pay their bills at the outlets might have had such information compromised and are encouraged to review their statements from that time period.
We will be releasing additional information about this incident in the near future and will post it on our website (www.whitelodging.com). In addition, we are currently arranging to offer one year of complimentary personal identity protection services to all affected cardholders.
While the financial institutions that have issued the credit or debit cards that are suspected of being affected by this incident are already aware of this situation and are increasing their fraud monitoring or have reissued the card, customers who suspect unauthorized activity should report it to the issuer of the credit or debit card. The policies of the payment card brands such as Visa, MasterCard, American Express and Discover provide that you have zero liability for any unauthorized charges if you report them in a timely manner.
Guests should also consider placing a fraud alert on their credit files. An initial fraud alert, which lasts for 90 days, requires potential creditors to use reasonable policies and procedures to verify a customer's identity before issuing credit to the customer. To place an alert, calls can be made to any one of the following three credit reporting agencies: Experian (888) 397-3742; Equifax (800) 525-6285; or TransUnion (800) 680-7289. A fraud alert request call to any of the three agencies will result in all three agencies implementing the alert. Customers then will receive letters from all three agencies, confirming that the alert is in place and letting customers know how to obtain a free copy of your credit report. Interested parties also can order a free copy of the customer's credit report by calling (877) 322-8228 or by visiting http://www.annualcreditreport.com.
We deeply regret and apologize for any inconvenience caused by this incident and remain committed to protecting all information entrusted to us by our guests.
About White Lodging
White Lodging Services Corporation was established in 1985 and is headquartered in Merrillville, IN. White Lodging is a fuly integrated hotel ownership, development and operations company focused on developing and operating premium-branded hotels in growing urban markets across the United States. The company is a recognized leader that has defined and cultivated the ability to achieve consistent, sustainable growth among mid- to large-scale hotels. White Lodging has developed over 125 premium branded hotels over the last 25 years and its current managed portfolio consists of 165 hotels in 19 states including representation of the following leading brands: Marriott International, Inc., Hilton Worldwide, Hyatt Global, Preferred Hotels & Resorts and InterContinental Hotel Group. For more information about White Lodging, please visit www.whitelodging.com.