Pegasus Solutions Evolves Client Learning with the Pegasus Academy
Pegasus Hotel Clients Worldwide Respond to Shift in How Best to Support Busy Hoteliers
Recognizing the change in client availability and reception to training and support, Pegasus began examining how best to serve its hotel clients 15 months ago. The new approach, dubbed Client Learning, moves to more modular, bite-sized pieces of information to make sure clients understand solutions and how best to optimize them on their own terms.
"The Pegasus Academy answers very particular questions in a four- to five-minute video that can be viewed on any device – desktop or mobile," added Ges Doran, senior vice president and managing director, client services for Pegasus Solutions. "Our growing library already includes 15 presentations that feature clear narration with screenshots and on-screen explanations so that hotelier in Singapore – or anywhere for that matter – working in the middle of the night can answer his question easily and move on."
The Pegasus Academy is available to all existing Pegasus Connect+ clients through the dedicated interactive client portal at www.pegsconnect.com.
About Pegasus Solutions
Pegasus is a leading global technology provider that empowers independent hotels, hotel groups and chains to grow their businesses in a digital world. The company provides a comprehensive offering of cloud-based Software-as-a-Service (SaaS) systems and services that are designed to help hoteliers connect with their guests, increase profitability and maximize productivity. The Pegasus offering combines its highly scalable and reliable SaaS platform with representation and demand services, uniquely enabling hoteliers to sell to guests worldwide across all touch points, including their websites, call centers and front desks, and through all channels, including direct to consumer, travel agents (GDS), online travel agents, tour operators and metasearch partners.