Hotel Social Customer Care 101: A Free Webinar
Lodging Interactive is hosting a free social customer care webinar for hoteliers.
- The 4 tenants of providing social customer care.
- How to use social customer service to pre-empt potentially negative reviews on TripAdvisor.
- Observations on how major hotel brands are handling social customer care today.
- How your hotel can increase the service levels it provides to in-house guests via social customer care.
"Social customer service is changing, it is 24/7 and an essential part of a hotel's online reputation" says Vallauri. "It is imperative for hoteliers to recognize how consumers are interacting with hotels and respond accordingly. This is the focus of our webinar discussion."
Receive valuable insight into what your guests expect from your property on social media. Learn more about the creative solutions, such as Lodging Interactive's Social Voices service, available for 24/7/365 social customer care as well as how to best position your hotel to stay competitive.
"Social media conversations will happen with or without you. You cannot control whether they happen, but you can control your involvement. Don't ignore negative conversations that can spill over to TripAdvisor – or leave positive ones unacknowledged," says Virdo.
Registration is required. Please register online to attend this complimentary social customer care webinar.
To learn more about Lodging Interactive's complete suite of products and services including Social Voices powered by CoMMingle, please visit: www.lodginginteractive.com.
About Your Lodging Interactive
Headquartered in Parsippany, NJ, Lodging Interactive is a full-service digital marketing and social media engagement and reputation management agency exclusively servicing the hospitality industry. Through its web design and search optimization division as well as its CoMMingle Social Media Division, Lodging Interactive provides effective Internet marketing services to hundreds of branded and independent properties as well as management companies, restaurants and spas. CoMMingle has established itself as the largest provider of reputation management services for the hospitality industry, handling over 200,000 guest review responses. The company also offers fully managed Live Chat agents for hotel websites through its LiveChatForHotels.com division.
Lodging Interactive is an HSMAI Adrian Award winner, and has won awards from the International Academy of Visual Arts, Interactive Media Awards, Horizon Interactive Awards, Web Marketing Association, Academy of Interactive & Visual Arts, and Travel Weekly"s Magellan Awards have recognized Lodging Interactive as an industry leader.
Lodging Interactive is a proud supporter of the Hotel Sales & Marketing Association International (HSMAI) and the company"s president, DJ Vallauri, currently serves on the Board of Directors of HSMAI"s New York Chapter and is a Forbes.com Agency Council contributor. For more information, please contact email@example.com, 877-291-4411 or visit the company"s website.