Hilton Worldwide Launches Mobile Room Selection in Southeast Asia

Hilton Worldwide today announced that its pioneering digital check-in and room selection technology is now live across more than 4,300 hotels spanning 12 brands worldwide. Following the launch of this innovation in Australasia and India on March 23, 2015, the technology is now available at hotels in Singapore, Malaysia, Sri Lanka and some properties in Thailand. This will be followed by a rapid rollout in the next few months to the rest of Southeast Asia and subsequently in China, and Japan. A first for the hospitality industry, the scale of this digital rollout marks the largest of its kind to date across the sector.

Through their Hilton HHonors accounts, guests will be able to check-in and choose their exact room from digital floor plans or lists, on desktop, tablet, and mobile devices. They will also be able to further customize their stays through these devices by requesting upgrades or making special requests for items to be delivered to their rooms, all through their personal accounts, with the simple click of a button.

Geraldine Calpin, global head of digital at Hilton Worldwide, said, "Digital check-in and room selection rewards our HHonors members for their loyalty and puts our guests in the driving seat by giving them unprecedented choice and control across their entire stay. Never before have guests been able to check-in, select their rooms from a digital floor plan, and customize their rooms to be ready for arrival. We are truly revolutionizing the industry, and this is just the tip of the iceberg for digital at Hilton Worldwide."

William Costley, Hilton Worldwide vice president, operations, Southeast Asia, said, "As a business, we have always prided ourselves on leading the pack – we were the first to put televisions in hotel rooms and now we are the first to let you choose your room – right down to the exact room number. With a 95-year history of delivering industry-transforming offerings, Hilton Worldwide will continue to enrich the guest experience on a major scale across our brands and regions. We look forward to helping our loyal guests across the region benefit from the most personalized digital service yet, all available in the palms of their hands."

This latest announcement forms part of a wider digital strategy for Hilton Worldwide. With English language interfaces for Mobile Room Selection available in Southeast Asia, Australasia, India, and Japanese and Chinese language versions available later in 2015, Hilton Worldwide aims to enrich the travel experiences for guests of all backgrounds, visiting all corners of the world, with a simple streamlined process: 　

• Room selection: At 6 a.m. the day before a booked stay, Hilton HHonors members can sign into their accounts via their mobile devices, tablets or computers to check-in and choose their preferred rooms through floor plan maps or lists populated from the hotel's available inventory. Photos of rooms are also available to help with selection. This function is updated in real-time, so guests no longer have to wait until they are physically in the hotel lobby to be assigned a room.
• Special requests: After choosing a room, guests can further customize their stays at full-service hotels by purchasing upgrades and requesting specific amenities to be delivered to their rooms before arrival.
• Room key: Once they arrive on property, guests simply pick up their room keys from the front desk – a streamlined process since the guest's payment information and other details are already verified through their Hilton HHonors account prior to arrival.
• Check-out: Guests can bypass the front desk upon departure as the bill will be automatically sent to their email address.

To experience the new digital check-in and room selection functionality, simply download the Hilton HHonors app and join the free Hilton HHonors guest-loyalty program. Hilton HHonors members that qualify for a free upgrade will also be able to request this upgrade via the new Hilton HHonors app in advance of their arrival, subject to availability.

The industry-leading loyalty-program offers more than 44 million members more ways to earn and redeem points, enabling them to create experiences worth sharing at more than 4,300 hotels in 94 countries and territories.

About Hilton

Hilton (NYSE: HLT) is a leading global hospitality company with a portfolio of 18 world-class brands comprising more than 6,800 properties and more than 1 million rooms, in 122 countries and territories. Dedicated to fulfilling its founding vision to fill the earth with the light and warmth of hospitality, Hilton has welcomed more than 3 billion guests in its more than 100-year history, earned a top spot on the 2021 World's Best Workplaces list and been recognized as a global leader on the Dow Jones Sustainability Indices for five consecutive years. In 2021, in addition to opening more than one hotel a day, Hilton introduced several industry-leading technology enhancements to improve the guest experience, including Digital Key Share, automated complimentary room upgrades and the ability to book confirmed connecting rooms. Through the award-winning guest loyalty program Hilton Honors, the nearly 128 million members who book directly with Hilton can earn Points for hotel stays and experiences money can't buy. With the free Hilton Honors app, guests can book their stay, select their room, check in, unlock their door with a Digital Key and check out, all from their smartphone. Visit newsroom.hilton.com for more information, and connect with Hilton on Facebook, Twitter, LinkedIn, Instagram and YouTube.