Infor selected by Kempinski to Implement Group-Wide Business Intelligence Platform
Luxury Hotel Group Can Now Gain Real-Time Insights through Combination of Infor EzRMS and Infor d/EPM
By adding Infor d/EPM, Kempinski benefits from insights into specific business drivers on a single platform. For the first time, the group has access to real-time performance visibility across its business and is in a position to achieve increased consistency in demand management, distribution and account production analysis. Infor d/EPM makes use of Infor ION, Infor's light middleware technology, to integrate with Kempinski financial systems, Infor EzRMS as well as other third party systems. Revenue management forecasts, as well as data from other sources such as finance, operations, reservations, demand and reputation systems are sent automatically to Infor d/EPM, eliminating the data consolidation process previously run manually once a month. Infor d/EPM pushes role-specific insights in uniform or custom configurable performance dashboards, providing at-a-glance information which is designed to help with better decision making at all levels. Corporate executives and individual hotel managers can benefit from easier web and mobile access.
"We had full confidence when selecting Infor's Business Intelligence solution, due to their proven track record of providing leading technology solutions, and their ability to support and work alongside our teams during the implementation process," said Riko van Santen, Vice President Digital Strategy & Distribution at Kempinski Hotels. "They are resourceful and think along with our business needs as a true partner rather than as just a systems provider."
Since 2014, key Kempinski flagship locations have opted to implement Infor EzRMS. Amongst the first adopters were renowned top hotels such as the Adlon Hotel Kempinski in Berlin, the Kempinski Hotel Vier Jahreszeiten Munich, the Grand Hotel Kempinski Geneva, the Kempinski Hotel Beijing Lufthansa Center, the Ciragan Palace Kempinski in Istanbul and the Emirates Palace Hotel in Abu Dhabi. This revenue management solution is provided in a software-as-a-service (SaaS) model. With its unique transactional Total Revenue Management approach, the solution is designed to help drive revenue by supporting revenue directors to better understand their business while integrating relevant information using in-context web-analytics.
"We are delighted to support Kempinski's on-going success with innovative industry-specific applications. The fact that Infor EzRMS has been adopted in many key locations evidences the expected value of our solution to Kempinski's future business plans. Analytics is the key to adding another chapter to the success story of Kempinski," said Wolfgang Emperger, Regional Vice President, EMEA for Infor Hospitality. "Instead of just providing data, Infor d/EPM can deliver relevant, actionable insights to the right people at the right time."
About Kempinski Hotels Created in 1897, Kempinski Hotels is one of Europe's oldest luxury hotel groups. Kempinski's rich heritage of impeccable personal service and superb hospitality is complemented by the exclusivity and individuality of its properties. Kempinski now manages a portfolio of 73 five-star hotels in 31 countries and continues to add new properties in Europe, the Middle East, Africa and Asia. Each one reflects the strength and success of the Kempinski brand without losing sight of its heritage. The portfolio comprises historic landmark properties, award-winning urban lifestyle hotels, outstanding resorts, and prestigious residences. Each one is imbued with the quality guests have come to expect from Kempinski while embracing the cultural traditions of its location. Kempinski is a founding member of the Global Hotel Alliance (GHA), the world's largest alliance of independent hotel brands, which celebrated its tenth anniversary in 2014.
Infor builds business software for specific industries in the cloud. With 15,000 employees and over 90,000 customers in more than 170 countries and territories, Infor software is designed for progress. To learn more, please visit www.infor.com.