TrustYou (www.trustyou.com), the world's largest guest feedback platform, has been selected by TRIPCON, Japan's premier site for comparing and booking hotels, to provide Meta-Review data for its search results.

Nearly all travelers rely on review information before making a purchase; 95% of booking decisions are informed by online feedback. Meta-Reviews summarize verified hotel reviews, and are easily integrated into other websites. For instance; Google, Kayak and Hotels.com are among hundreds of sites that have included Meta-Reviews into the information they provide.

"TRIPCON has an extensive reach to go along with a very innovative approach to connecting travelers with the information that's most valuable to them," said Yoshi Sakurai, COO at TRIPCON. "By incorporating TrustYou's vast review data, we can offer our users access to verified guest feedback that positively influences millions of booking decisions every day. TrustYou's review data helps us categorizing the hotels based on true guest feedback and user can enjoy the best search experience with TRIPCON."

TRIPCON offers Japan's first "natural phrase search" option in the travel industry, allowing its users to incorporate context into their requests. The site includes tourist and local information on more than 7 million travel destinations and 800,000 hotels worldwide.

"This agreement is important for TrustYou, offering us a premier partner in Japan as we expand our global presence," said Kazuyoshi Shimojima, Managing Director of TrustYou, Japan. "Since its launch, TRIPCON has developed a significant and loyal user base."

TrustYou analyzes millions of hotel reviews, guest surveys, and social comments and runs the most comprehensive guest feedback platform worldwide. For more information, visit www.trustyou.com

About TrustYou

TrustYou is the #1 Hospitality AI platform. Since 2008, the company has supported hotels and hotel groups worldwide in turning guest feedback, customer data, and automated interactions into measurable results. The platform unifies three core products in one system:

  • Customer Experience Platform (CXP): Centralizes all reviews and surveys, applies AI-driven analysis, and automatically responds to feedback with ResponseAI. Hotels gain deeper insights into the guest experience, strengthen their online reputation, and make more informed service decisions.
  • Customer Data Platform (CDP): Consolidates all guest data into so-called Golden Profiles, integrates consent management, and enables precise audience segmentation. This powers personalized marketing campaigns, drives more direct bookings, and fosters long-term guest loyalty.
  • AI Agent: Handles 100% of inbound communication—24/7, in any language, and across all channels. The TrustYou Agent delivers instant, context-aware responses, support bookings, upselling, and free up operational teams.

With TrustYou, hotels invest in a future-ready platform that makes the Always-Reply Future a reality: better guest experiences, more direct revenue, and more efficient operations. 

Learn more at www.trustyou.com.

Katharina Heitmann
Marketing Director
+49 89 54 80 29 25