Industry Update
Supplier News19 June 2018

ReviewPro Responds to Significant North American Growth by Opening Customer Support Office in Atlanta

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Atlanta, GA -- ReviewPro, the world leader in Guest Intelligence solutions for the hospitality industry, doubles down to expand its already strong presence in the US by setting up offices in Atlanta, Georgia. This new office is the home of the company's customer success team that will support both North & South American based clients. The ReviewPro team is housed in the Shiji US headquarters. Shiji acquired a majority stake in ReviewPro in December 2016.

In the last year, ReviewPro has significantly increased its market share in the US. A partial client list includes Red Lion Hotels, Hard Rock, Loews Hotels, and Viceroy Hotel Group. The North American market is the fastest-growing market for the world leader in Guest Intelligence, providing its Guest Experience Improvement Suite™ to 40,000 hotels globally. ReviewPro has stolen market share from the local players like Revinate and Medallia by offering hotel brands the opportunity to identify and prioritize operational and service improvements, enhance the guest experience, boost online reputation, and ultimately increase profits.

RJ Friedlander, Founder and CEO at ReviewPro, commented "Customer support is particularly important for the demands of the US market, and we are excited to establish a local support team for new clients as well as our existing US based clients."

About Guest Experience Automation™

Guest Experience Automation™ is an AI-powered solution for hotels that seamlessly provides the correct information to improve the guest experience while reducing costs and increasing efficiency. It combines guest messaging (such as WhatsApp, Messenger, SMS, & WeChat), a pre-trained chatbot, a live knowledge base, automated outbound messaging, conversational commerce, and automated case creation. Guest Experience Automation™ ensures hoteliers have the tools and processes they need to meet guest needs while keeping down costs and maximizing ROI. Visit for a full overview of the complete Guest Experience Automation™ solution.

About ReviewPro

ReviewPro is the world leader of Guest Intelligence solutions, with more than 60,000 hotels in 150 countries. ReviewPro's Global Review Index™ (GRI), the industry-standard online reputation score, is based on review data collected from 175+ OTAs and review sites in 45+ languages. The company's cloud-based Guest Experience Improvement Suite includes Online Reputation Management, Guest Satisfaction Surveys, and Auto Case Management. ReviewPro also provides an AI-driven innovative Guest Experience Automation™ product to automate guest experience management for hotels. These tools and processes enable clients to prioritize operational and service improvements to deliver better guest experiences and increase guest satisfaction, online rankings, and revenue.

About Shiji Group

Shiji Group provides software solutions and services for the hospitality, food service, retail and entertainment industries, ranging from hotel management solutions to food and beverage and retail systems, payment gateways, data management, online distribution and more.

Founded in 1998 as a network solutions provider for hotels, Shiji Group today comprises 4,000 employees in 80+ subsidiaries and brands, serving over 74,000 hotels, 200,000 restaurants, and 600,000 retail outlets.

Shiji develops a network of cloud technology platforms that facilitate data exchange by connecting businesses vertically and horizontally across related industries. The importance of cross-industry integration to connect all levels of the supply chain, from guests to distributors and suppliers of all types is a critical part of our mission. Our goal is to facilitate the transition to fully integrated systems for our clients through a network of platforms that communicate securely and easily so our clients can focus on their core competencies of serving their guests.

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