New Technologies Will Revolutionize The Hospitality Industry - forbes.com
As technology innovations continue to transform every industry and job role in the United States, the service industry is certainly no exception. In fact, Gartner believes that artificial intelligence (AI) will create 2.3 million jobs in 2020 while only eliminating 1.8 million, for a net gain of half a million jobs added to American company payrolls.
Inevitably, the course of every industry will continue to evolve, incorporate and need more technology to be successful. AI is the next innovation poised to make an impact on hospitality. Many businesses will adopt intelligent machine automation, and by 2022, Gartner predicts that one in five workers engaged in mostly non-routine functions will rely on AI to do many of the humdrum tasks associated with their roles.