Industry Update
Supplier News25 April 2019

Runtriz and LugLess Team Up to Eliminate Baggage Burden for Hotel Guests

Partnership gives guests an easy, affordable luggage shipping solution to and from their hotel

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Runtriz, the leading digital and guest engagement provider for hotels, and LugLess, the first cost-competitive alternative to checking bags, have partnered to enable hotel guests to ship their luggage directly to and from their hotel. The program will allow travelers to avoid the costly and inconvenient process of carrying, checking and reclaiming their bags at the airport.

LugLess will be offered in the Runtriz guest engagement platform so that hotel brand partners will be able to seamlessly offer guests the ability to ship suitcases, golf clubs, skis and more directly to and from their property. This integration will make it easy for hotels to put the LugLess service in the palm of guests' hands via their mobile website or app.

"We are thrilled to offer this timely and innovative service to our hotel partners that are looking for new service offerings to expand their guest loyalty programs and overall hotel guest experience through the Runtriz platform," said David Millili, CEO of Runtriz.

By using technology to leverage existing logistics networks, LugLess has built the first luggage shipping platform that is easy and affordable for everyone. With shipping rates starting at $15, travelers now have a real alternative to the ever-increasing checked baggage fees, which for US-based airlines totaled nearly $5 billion in 2018

"It's very exciting for LugLess to partner with Runtriz's hotel guest experience platform that adds value to hotel properties, their guests, and ultimately the entire travel experience," said Aaron Kirley, President of LugLess. "We are looking forward to alleviating one major pain point for travelers: their baggage."

This initial US partnership program will set the stage for LugLess and Runtriz to expand globally to more than 2000 properties in 120 countries that leverage Runtriz's platform by alleviating the burden of baggage along the journey from home to airport to hotel and back again, ultimately providing guests a better hotel and travel experience.

About Runtriz™

Runtriz delivers magic moments utilizing an open guest service platform that enables guest service amplification. We strive to enhance both the staff and guest service experience to optimize their time. With over 2000 hotels in 120 countries covering 50 + languages, Runtriz has the knowledge and experience to support your hotels' digital and guest engagement goals. We help our partners increase guest service results be delivering what today's guests want. For more information, or to request a demo, please visit

Flinn Flexer
Chief Operating Officer
Phone: +1 323-230-9727 x212
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