Industry Update
Supplier News25 February 2020

Radisson Fort Worth North-Fossil Creek Ensures Fast and Seamless Guest Wi-Fi Connectivity With Advanced Network Upgrade by Hotel Internet Services

Hotel leadership leverages HIS technology and expertise to maximize Wi-Fi service coverage quality and ensure the ability to meet guest expectations.

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FORT WORTH, Texas - Hotel Internet Services (HIS), a full-service provider of internet services and solutions for the hospitality industry, has announced the successful implementation of an advanced Wi-Fi service upgrade at the Radisson Fort Worth North-Fossil Creek. Utilizing the latest Ruckus access point and Brocade switch solutions during the upgrade process, HIS further leveraged its unique industry expertise to ensure that the property can adequately cater to the highest demands in online guest connectivity throughout all hotel areas.

Previously experiencing poor internet connections and Wi-Fi dead zones within certain areas of the hotel, Radisson Fort Worth North-Fossil Creek recognized an immediate need to update its network infrastructure in order to address the priority that guests place on obtaining a fast and responsive online experience. In working with HIS to implement the upgrade, hotel leadership was able to leverage the company's many years of expertise in addressing hospitality-focused connectivity issues to ultimately ensure a strong and reliable Wi-Fi signal that could accommodate a multitude of guest devices simultaneously. This was achieved with HIS technicians implementing state-of-the art Ruckus access points. These were utilized to ensure high-performance connectivity regardless of a guest's location within the hotel, what they are attempting to access or perform online or the number of devices connected to the network.

"A hotel's reputation and its ability to provide a satisfactory experience is increasingly being defined by the quality of guest Wi-Fi services, so it is essential that properties work with a reputable provider such as HIS to ensure that this vital need is fully addressed," says Rick Harrison, General Manager at Radisson Fort Worth North-Fossil Creek. "Hotel Internet Services not only stands apart in being able to provide the necessary technology to meet the highest guest expectations, but its commitment to exceptional customer service also ensures that we remain fully informed on how our network is performing, along with the ability to receive immediate assistance the moment that any issue arises."

Able to access HIS support services on a 24/7 basis, Radisson Fort Worth North-Fossil Creek guests are able to swiftly resolve an array of potential troubleshooting issues that may surface when attempting to use the Wi-Fi service. This includes providing Wi-Fi card driver assistance for guest devices experiencing issues, as well as any difficulties with guests in overcoming issues with accessing email accounts or in setting up a virtual private network connection.

For more information about the full range of technology solutions available from Hotel Internet Services, please contact Gary Patrick at 866-265-7575 Ext. 705 or email [email protected].

About Hotel Internet Services, Inc.

Founded in 2003, Hotel Internet Services, Inc. (HIS) is a leading solution provider for secure wired and wireless Internet services, IPTV VOD Systems, BeyondTV Wireless Streaming Player, and convention services, all supported with 24/7 guest service monitoring and support. HIS provides equipment and services to casinos, hotels, resorts, military and student housing, timeshares, condos, conference centers, apartments and many other commercial venues.

HIS has deployed numerous small to large-scale facility-wide wired, wireless, and in-room entertainment solutions across the U.S. They currently maintain hundreds of properties with over 100,000 guest rooms. Based in Clearwater, Florida, and Simi Valley, California HIS maintains two offices in the U.S. For more information, please visit www.hotelwifi.com and www.beyondtv.com.

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