Don't want to fly during coronavirus crisis? Don't rush to cancel that ticket. Here's why
The surge of passengers trying to change or cancel plane tickets as travel grinds to a halt during the coronavirus crisis is overwhelming airline and online travel agency reservation centers.
Travelers who heed the advice might see an unexpected benefit: a refund.
Since the coronavirus outbreak began, all major airlines have added a variety of waivers to allow travelers to change or cancel upcoming flights without fees that generally start at $200 a person. What the waivers don't allow, at least for nonrefundable tickets: a refund, which has confused, surprised and infuriated travelers.