So long, minibar: How the coronavirus will change hotel stays
A hotel that doesn't include a breakfast buffet and minibars would have been inconceivable to many Americans three months ago. But coronavirus has changed all that
A hotel stay that doesn't include a breakfast buffet, an in-room minibar and a coffee station would have been inconceivable to many Americans three months ago. But the onset of the coronavirus has prompted a sea change that could alter everything from how guests check in and eat to how rooms are cleaned.
"Hotels tend to be a reactive business," said Chekitan Dev, a professor of marketing and branding at Cornell University's School of Hotel Administration. "It's taken COVID-19 for a lot of hotels to take a harder look at safety procedures and to up their game."
Dev points to safety-conscious procedures enacted in recent days at the Four Seasons Hotel in New York City as a prime example of the changes that could be coming soon to hotels across the country.
"We're a guinea pig," said Rudy Tauscher, general manager of the Four Seasons. "We're at the forefront of the hospitality world's 'new normal.'"