Industry Update
External Article22 April 2020

So long, minibar: How the coronavirus will change hotel stays

A hotel that doesn't include a breakfast buffet and minibars would have been inconceivable to many Americans three months ago. But coronavirus has changed all that

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nbcnews.com

A hotel stay that doesn't include a breakfast buffet, an in-room minibar and a coffee station would have been inconceivable to many Americans three months ago. But the onset of the coronavirus has prompted a sea change that could alter everything from how guests check in and eat to how rooms are cleaned.

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Hotel experts predict that the pandemic will drastically alter hotel stays in coming months, prompting many properties to embrace a host of new practices, up to and including temperature checks upon guests' arrivals.

"Hotels tend to be a reactive business," said Chekitan Dev, a professor of marketing and branding at Cornell University's School of Hotel Administration. "It's taken COVID-19 for a lot of hotels to take a harder look at safety procedures and to up their game."

Dev points to safety-conscious procedures enacted in recent days at the Four Seasons Hotel in New York City as a prime example of the changes that could be coming soon to hotels across the country.

"We're a guinea pig," said Rudy Tauscher, general manager of the Four Seasons. "We're at the forefront of the hospitality world's 'new normal.'"

Read the full article at nbcnews.com

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