Resource: Hotel Re-Opening Planning Guide
Hotels need to protect their owner's investment and cash flows and, at the same time, safeguard the team from the virus and ensure they are prepared, supported and trained effectively to work in a new environment as hospitality experts.
The Re-Opening Hotel Plan is a workstream tool that should be used in conjunction with local and national health authority guidance and other relevant stakeholders. It has been designed as a fluid working document that can and must be updated as circumstances change and tailored to the individual needs of the Hotel as the macro environment changes and develops. The implementation of this action plan and the effectiveness of the implementation should be frequently reviewed and revised if required.
Hotel management techniques have to change. There's going to be a new normal, a 'revised' hotel etiquette where hotel teams will adopt a new method and measure of operational practice and efficiency to protect their own heath and the health of their team colleagues and guests alike.
Communication between the above-unit team, hotel executive team and hotel associates is now more critical than ever as we all navigate this new-look operation.